Hiyacar Reviews: User-Friendly Booking but Concerns Over Charges & Insurance
  • 67 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights from Hiyacar User Feedback

Hiyacar Reviews: User-Friendly Booking but Concerns Over Charges & Insurance

Hiyacar reviews highlight ease of booking, user-friendly app, good car selection, and customer service. However, there are concerns about unexpected charges, insurance coverage issues, and difficulties with account verification. Despite some positive experiences, several users faced challenges with fees, car damages, and unclear insurance policies.

Best for
  • Marketing Managers
  • Product Managers
  • Customer Experience Specialists
  • Automotive Industry Analysts
  • Business Strategists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
37 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Long account setup, mobile app has bugs

    Setting up an account took more than one day - provided all of the correct docs and I met *all* of the requirements. This could not be sorted out by the help desk until the following day but, by then, the car that I wanted was no longer available so I ended up paying a higher rental charge and spending more time travelling to the car. App has bugs, including loss of messages on selecting 'send (repeated obscure error codes), reported inability to upload images (but loaded anyway), etc. Help desk messaging is not combined with vehicle owner messaging - very confusing. On the positive side, the help desk was supportive when they were available during working hours and the business model is a good one - but execution still needs work.

    Sentiment
    • None
    Content
    • Account Setup and Document Submission
    Mar 04, 2024
  • Easy to collect and drop off the car

    Easy to collect and drop off the car, and the app is good at tracking condition of the car. The only downside was when driving off there was a delay in locking the car which held me up for longer than I planned. I imagine it's a bug that can be fixed over time.

    Sentiment
    • Positive
    Content
    • App Usability
    Feb 17, 2024
  • hiyacar is convenient and very good…

    hiyacar is convenient and very good value. Customer service is great and feels more like a voluntary organisation doing good than a for-profit business in terms of the relationship management.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 16, 2024
  • Charged for something I didn't do

    I returned the car, 70% full, on Sunday 4th Feb. I locked it and checked it out, as per usual instructions. Then on 6th February, at nearly midnight, I got a message saying that I hadn't turned the car off when I used it on 6th Feb. I was then charged ÂŁ70 for fix this problem. But I didn't use the car on 6th Feb!

    Sentiment
    • Negative
    Content
    • Insurance and Fees
    Feb 09, 2024
  • I had the worst experience using this…

    I had the worst experience using this app I couldn't rent the car for more than 2 hours at some point the engine wouldn't start I had to contact the customer service, to start the rental is just to much hussle you waste at least 10 to 15 min before getting in the car, honestly I wouldn't recommend this app.

    Sentiment
    • Negative
    Content
    • Hiring Experience
    Jan 31, 2024
  • Trusted car hire

    I just completed my first booking as a host, all guidance was given in the app for driver and the host. Smooth and easy process. Will definitely recommend for other users.

    Sentiment
    • Positive
    Content
    • Easy Booking Process
    Dec 27, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
45 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
37 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Insights: Alamo Barcelona-El Prat Customer Feedback Report
    Google Business Reviews 67
  2. Unlock Key Insights: Dayuse.com Customer Feedback Report
    Trustpilot Reviews 67
  3. Unlock Insights with U-Drive Customer Feedback Report
    Trustpilot Reviews 67
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Hiyacar  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Experience Specialists, Automotive Industry Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.