Hiyacar Reviews: User-Friendly Booking but Concerns Over Charges & Insurance
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Hiyacar Reviews: User-Friendly Booking but Concerns Over Charges & Insurance

Hiyacar reviews highlight ease of booking, user-friendly app, good car selection, and customer service. However, there are concerns about unexpected charges, insurance coverage issues, and difficulties with account verification. Despite some positive experiences, several users faced challenges with fees, car damages, and unclear insurance policies.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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  • Long account setup, mobile app has bugs

    Setting up an account took more than one day - provided all of the correct docs and I met *all* of the requirements. This could not be sorted out by the help desk until the following day but, by then, the car that I wanted was no longer available so I ended up paying a higher rental charge and spending more time travelling to the car. App has bugs, including loss of messages on selecting 'send (repeated obscure error codes), reported inability to upload images (but loaded anyway), etc. Help desk messaging is not combined with vehicle owner messaging - very confusing. On the positive side, the help desk was supportive when they were available during working hours and the business model is a good one - but execution still needs work.

    Sentiment
    • None
    Content
    • Account Setup and Document Submission
    Mar 04, 2024
  • Easy to collect and drop off the car

    Easy to collect and drop off the car, and the app is good at tracking condition of the car. The only downside was when driving off there was a delay in locking the car which held me up for longer than I planned. I imagine it's a bug that can be fixed over time.

    Sentiment
    • Positive
    Content
    • App Usability
    Feb 17, 2024
  • hiyacar is convenient and very good…

    hiyacar is convenient and very good value. Customer service is great and feels more like a voluntary organisation doing good than a for-profit business in terms of the relationship management.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 16, 2024
  • Charged for something I didn't do

    I returned the car, 70% full, on Sunday 4th Feb. I locked it and checked it out, as per usual instructions. Then on 6th February, at nearly midnight, I got a message saying that I hadn't turned the car off when I used it on 6th Feb. I was then charged ÂŁ70 for fix this problem. But I didn't use the car on 6th Feb!

    Sentiment
    • Negative
    Content
    • Insurance and Fees
    Feb 09, 2024
  • I had the worst experience using this…

    I had the worst experience using this app I couldn't rent the car for more than 2 hours at some point the engine wouldn't start I had to contact the customer service, to start the rental is just to much hussle you waste at least 10 to 15 min before getting in the car, honestly I wouldn't recommend this app.

    Sentiment
    • Negative
    Content
    • Hiring Experience
    Jan 31, 2024
  • Trusted car hire

    I just completed my first booking as a host, all guidance was given in the app for driver and the host. Smooth and easy process. Will definitely recommend for other users.

    Sentiment
    • Positive
    Content
    • Easy Booking Process
    Dec 27, 2023
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Sentiment Analysis (of 30 reviews)
45 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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