HDFC Bank MobileBanking App: NRI Users Express Discontent and Frustration
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HDFC Bank MobileBanking App: NRI Users Express Discontent and Frustration

The reviews for HDFC Bank MobileBanking highlight several issues faced by NRI customers, including the app's insistence on Indian mobile numbers for verification, SMS authentication failures, and poor user experience post-updates. Customers express frustration over the lack of support, intrusive loan ads, and difficulty in logging in from abroad. Many criticize the app for forcing unnecessary steps like SMS verification, hindering usability for NRI users. Overall, the app's recent updates have negatively impacted user experience, leading to calls for better international user support and more efficient bug fixes.

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Custom Date - Oct 31, 2024
Popular Phrases (of 30 reviews)
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  • Worst Updates

    Please fire your IT people now. Every time there is an update you cannot login. The phone number it shows on the SMS verification page is not the one linked with my bank account. It’s some random number and I cannot edit that phone number either. I have used so many banking apps in last few years HDFC Bank never improves it gets worse by the day. Get the idiots out of your team they don’t perform correct testing before major upgrade and implementation. Also get some smart IT Auditors to perform change reviews prior to implementation.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Apr 01, 2024
  • Updated app prevents me from logging in

    Dear HDFC, your app update has failed to let me login to my account. Please fix this asap. It tries to send a text message to bind my phone or something and fails even after repeatedly retrying. Horrible experience. Very Boeing 737-900 Max like experience with insufficient testing done 👎👎👎👎👎

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Mar 30, 2024
  • Not working without sim card

    Unable to use now days. There is point of using mobile device now days. Better go and work in web application. Lack of customer understanding.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Mar 30, 2024
  • Complete use less

    All of sudden updated to Hdfc bank now, no idea what this is and forcing to do authentication with registered phone number. What type of dumb designed this and forcing customers to use this never thinking How it is useful for NRI’s.
    With no other option I have to go to Website for all my banking needs.

    Sentiment
    • Negative
    Content
    • NRI Account Access
    Mar 30, 2024
  • It’s not allow with id & password

    When i try to login in app with my password it’s not allow me .
    It’s allow only via verify by SMS.
    I am in USA right now but i want to login by id and password so please fix this issue as soon as possible

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Mar 29, 2024
  • Piece of garbage again

    This hot piece of smouldering garbage was dreamt of by a person with zero semblance of user interaction and ease of usage. It disables copy/paste of passwords and user id! But it requires you to setup a new password every 3 months! How in gods name is this supposed to work with password managers? Please fix this mess! In the words of immortal Ron Swanson “ You are the celery of vegetables. Zero stars”. Update : Here we are back again. Just when we think it couldnt get any worse, you have released mobile number verification that doesn’t work for NRO/NRE accounts that’s connected to an international number. Please fire your QA team! If you were trying to show how bad it can get, well… you have done it! Another shining diamond in your crown of failures!!

    Sentiment
    • Negative
    Content
    • User Experience Complaints
    Mar 29, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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