HDFC Bank MobileBanking App: NRI Users Express Discontent and Frustration
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HDFC Bank MobileBanking App: NRI Users Express Discontent and Frustration

Unlock Insights from HDFC Bank App NRI User Feedback

The reviews for HDFC Bank MobileBanking highlight several issues faced by NRI customers, including the app's insistence on Indian mobile numbers for verification, SMS authentication failures, and poor user experience post-updates. Customers express frustration over the lack of support, intrusive loan ads, and difficulty in logging in from abroad. Many criticize the app for forcing unnecessary steps like SMS verification, hindering usability for NRI users. Overall, the app's recent updates have negatively impacted user experience, leading to calls for better international user support and more efficient bug fixes.

Source: App Store Reviews of HDFC Bank MobileBanking

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Customer Feedback Analysis of HDFC Bank MobileBanking

In-depth analysis of HDFC Bank MobileBanking app reviews by NRIs. Uncover issues with SMS verification, user experience, and support.

Custom Date - Jun 20, 2025
Featured Content
  • Worst Updates
    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Apr 01, 2024
  • Updated app prevents me from logging in
    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Mar 30, 2024
  • Not working without sim card
    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Mar 30, 2024
  • Complete use less
    Sentiment
    • Negative
    Content
    • NRI Account Access
    Mar 30, 2024
  • It’s not allow with id & password
    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Mar 29, 2024
  • Piece of garbage again
    Sentiment
    • Negative
    Content
    • User Experience Complaints
    Mar 29, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for HDFC Bank MobileBanking based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Analysts, Digital Marketing Professionals, Banking Sector Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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