HDFC Bank MobileBanking App: NRI Users Express Discontent and Frustration
Unlock Insights from HDFC Bank App NRI User Feedback
The reviews for HDFC BankMobileBanking highlight several issues faced by NRI customers, including the app's insistence on Indian mobile numbers for verification, SMS authentication failures, and poor user experience post-updates. Customers express frustration over the lack of support, intrusive loan ads, and difficulty in logging in from abroad. Many criticize the app for forcing unnecessary steps like SMS verification, hindering usability for NRI users. Overall, the app's recent updates have negatively impacted user experience, leading to calls for better international user support and more efficient bug fixes.
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Please fire your IT people now. Every time there is an update you cannot login. The phone number it shows on the SMS verification page is not the one linked with my bank account. It’s some random number and I cannot edit that phone number either. I have used so many banking apps in last few years HDFC Bank never improves it gets worse by the day. Get the idiots out of your team they don’t perform correct testing before major upgrade and implementation. Also get some smart IT Auditors to perform...
Sentiment
Negative
Content
App Functionality Issues
Apr 01, 2024
Updated app prevents me from logging in
Dear HDFC, your app update has failed to let me login to my account. Please fix this asap. It tries to send a text message to bind my phone or something and fails even after repeatedly retrying. Horrible experience. Very Boeing 737-900 Max like experience with insufficient testing done 👎👎👎👎👎
Sentiment
Negative
Content
App Functionality Issues
Mar 30, 2024
Not working without sim card
Unable to use now days. There is point of using mobile device now days. Better go and work in web application. Lack of customer understanding.
Sentiment
Negative
Content
App Functionality Issues
Mar 30, 2024
Complete use less
All of sudden updated to Hdfc bank now, no idea what this is and forcing to do authentication with registered phone number. What type of dumb designed this and forcing customers to use this never thinking How it is useful for NRI’s. With no other option I have to go to Website for all my banking needs.
Sentiment
Negative
Content
NRI Account Access
Mar 30, 2024
It’s not allow with id & password
When i try to login in app with my password it’s not allow me . It’s allow only via verify by SMS. I am in USA right now but i want to login by id and password so please fix this issue as soon as possible
Sentiment
Negative
Content
App Functionality Issues
Mar 29, 2024
Piece of garbage again
This hot piece of smouldering garbage was dreamt of by a person with zero semblance of user interaction and ease of usage. It disables copy/paste of passwords and user id! But it requires you to setup a new password every 3 months! How in gods name is this supposed to work with password managers? Please fix this mess! In the words of immortal Ron Swanson “ You are the celery of vegetables. Zero stars”. Update : Here we are back again. Just when we think it couldnt get any worse, you have releas...
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