Function of Beauty Reviews Analysis
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Function of Beauty Reviews Analysis

Function of Beauty faces mixed reviews, with customers praising the products but criticizing issues with pricing, customer service, and subscription management. Positive feedback highlights the quality and customization of the products, while negative comments point out problems with delivery times, unexpected charges, and difficulty in canceling subscriptions.

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Custom Date - May 21, 2024
Featured Content
  • My friends gave me a gift card of 75…

    My friends gave me a gift card of 75 euros, but the code doesn't work and I didn't get any answer or help from the costumer Support. I am very disapointed!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 15, 2024
  • DO NOT BUY FROM HERE

    Order still hasn't shipped from 2 months ago but they've took my money back in December. Tried to contact customer services 3 times and they've never responded. Absolute scam artists, AVOID AT ALL COSTS

    Sentiment
    • Negative
    Content
    • Ordering and Shipping Experience
    Feb 15, 2024
  • Terribly greasy hair after one day

    I used to buy the custom product but the price increased 40% so it became too expensive. I then switched to the prepackaged bottles from boots and they are terrible. My hair is greasy after a day - they deposit a lot of heavy weight on your hair. Won’t be buying again

    Sentiment
    • Negative
    Content
    • Product Quality and Effectiveness
    Feb 05, 2024
  • Do not purchase Function of beauty

    Do not purchase Function of beauty. Their products are fair at best. Their website is filled with inaccuracies and/or lies. Their customer service is non-existent. Getting in contact with anyone is impossible. They do not reply to emails, even though they state they are very busy and will reply within 7-10 business days, and there are times customers need to contact someone before the 7-10 days. Nope! No response. Their "Live Chat" feature on their website is a fake. The cherry on top, even after you cancel your subscription, they cancel your account so you can't log in. Then, months later they still threaten to charge you and send your next order, but you can't log in to cancel it AGAIN, and no one responds to any attempts at contact. Do yourself a favor, and find better products from a less sketchy company.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 29, 2024
  • Great product. Terrible Customer Service

    Great product. Terrible customer service. Haven’t received products charged for a month and a half ago and my emails have been ignored. £70 lost

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 21, 2024
  • possible scam website

    DHL tracking-links that DHL website says do not exist.No response from customer-service for two weeks.I am now worried that this is a scam-site.

    Sentiment
    • Negative
    Content
    • Communication and Responsiveness
    Dec 11, 2023
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Sentiment Analysis (of 30 reviews)
-54 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Function of Beauty  based on online reviews collected from Trustpilot. The analysis helps Brand Managers, Product Developers, Customer Service Directors, Marketing Analysts, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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