The reviews for Aras Kargo reflect significant dissatisfaction among users, primarily due to a malfunctioning application, poor customer service, and frequent delivery issues. Many users report problems with the app not opening or crashing, making it difficult to track packages or access services. Complaints about lost parcels, unresponsive support staff, and inadequate service at branches are prevalent. Positive feedback is scarce, with a few exceptions praising specific branch employees. Overall, the feedback emphasizes a pressing need for improved technology, better customer service, and reliable logistics to enhance user experience.
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This page displays purchase options and a preview of the customer feedback analysis report for Aras Kargo based on online reviews collected from App Store. The analysis helps Customer Service Managers, Logistics Coordinators, UX/UI Designers, Operations Managers, Marketing Professionals to discover insights into what people love, dislike, and need.
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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