Critical Review Analysis of eConsult Health Limited Service
Unlock Insights: eConsult Health Limited User Feedback Report
The online reviews for eConsult Health Limited highlight major concerns about the service, including long questionnaires, difficulty in getting appointments, unhelpful triage outcomes, and frustration with the lack of direct communication with GPs. Users express dissatisfaction with the impersonal nature of the system, its inefficiency in addressing urgent medical needs, and the overall negative impact on patient care. Many reviewers criticize the complexity and ineffectiveness of the eConsult platform, suggesting it hinders access to necessary healthcare and may lead to worse health outcomes. Calls to cancel the NHS contract with the company and concerns about the privatisation of healthcare services are also raised.
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I could not understand it. There was no option for what I wanted and had to abandon booking an appointment.This is far too complicated for some one my age.
Sentiment
Negative
Content
Appointment Booking Experience
Aug 24, 2024
It just doesn't work.
It just doesn't work.If there aren't enough resources available for patient care, I can't see what this system offers except for increasing frustration.
Sentiment
Negative
Content
Technical Issues with Econsult Platform
Aug 05, 2024
Unbelievably awful
Unbelievably awful. Half an hour answering irrelevant questions to be triaged to the wrong person. When I was a GP we were the gatekeepers and this is now done by artificial unintelligence. J. S. Gregson. M. B., F. R. C. S.
Sentiment
Negative
Content
Inefficient Triage Process
Jul 29, 2024
Not useful in anyway
More chance of getting an appointment with King Charles III than with GP!Fobbed off using econsult. Not user friendly. Feel let down. No direct way of contacting GP. The rude receptionists in the past were a walk in the park compared to econsult.
Sentiment
Negative
Content
Appointment Booking Experience
Jul 09, 2024
Needs improvement
You have to select from a list of 15 items , if your issue is not one of the options you have no other choices . Select other and you will receive a huge amount of irrelevant questions , completely unrelated to your issue. This needs improving. It is extremely poor.
Sentiment
Negative
Content
Frustration with Lengthy Questionnaires
May 21, 2024
Stealth privatisation of all gp…
Stealth privatisation of all gp practices,Unnecessary bureaucracy to make an appointment with your gp. No same day emergency appointments.God help you if you don’t have internet or smartphone cos you get no help.
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This page displays purchase options and a preview of the customer feedback analysis report for eConsult Health Limited based on online reviews collected from Trustpilot. The analysis helps Healthcare Consultants, Digital Health Entrepreneurs, Health Policy Analysts, Patient Advocacy Group Leaders, Healthcare Service Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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