Critical Review Analysis of eConsult Health Limited Service
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Critical Review Analysis of eConsult Health Limited Service

Unlock Insights: eConsult Health Limited User Feedback Report

The online reviews for eConsult Health Limited highlight major concerns about the service, including long questionnaires, difficulty in getting appointments, unhelpful triage outcomes, and frustration with the lack of direct communication with GPs. Users express dissatisfaction with the impersonal nature of the system, its inefficiency in addressing urgent medical needs, and the overall negative impact on patient care. Many reviewers criticize the complexity and ineffectiveness of the eConsult platform, suggesting it hinders access to necessary healthcare and may lead to worse health outcomes. Calls to cancel the NHS contract with the company and concerns about the privatisation of healthcare services are also raised.

Source: Trustpilot Reviews of eConsult Health Limited 

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Customer Feedback Analysis of eConsult Health Limited 

Insightful analysis of eConsult Health Limited reviews revealing user dissatisfaction and system inefficiencies.

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Custom Date - Jan 12, 2025
Popular Phrases (limited preview)
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  • I could not understand it

    I could not understand it. There was no option for what I wanted and had to abandon booking an appointment.This is far too complicated for some one my age.

    Sentiment
    • Negative
    Content
    • Appointment Booking Experience
    Aug 24, 2024
  • It just doesn't work.

    It just doesn't work.If there aren't enough resources available for patient care, I can't see what this system offers except for increasing frustration.

    Sentiment
    • Negative
    Content
    • Technical Issues with Econsult Platform
    Aug 05, 2024
  • Unbelievably awful

    Unbelievably awful. Half an hour answering irrelevant questions to be triaged to the wrong person. When I was a GP we were the gatekeepers and this is now done by artificial unintelligence. J. S. Gregson. M. B., F. R. C. S.

    Sentiment
    • Negative
    Content
    • Inefficient Triage Process
    Jul 29, 2024
  • Not useful in anyway

    More chance of getting an appointment with King Charles III than with GP!Fobbed off using econsult. Not user friendly. Feel let down. No direct way of contacting GP. The rude receptionists in the past were a walk in the park compared to econsult.

    Sentiment
    • Negative
    Content
    • Appointment Booking Experience
    Jul 09, 2024
  • Needs improvement

    You have to select from a list of 15 items , if your issue is not one of the options you have no other choices . Select other and you will receive a huge amount of irrelevant questions , completely unrelated to your issue. This needs improving. It is extremely poor.

    Sentiment
    • Negative
    Content
    • Frustration with Lengthy Questionnaires
    May 21, 2024
  • Stealth privatisation of all gp…

    Stealth privatisation of all gp practices,Unnecessary bureaucracy to make an appointment with your gp. No same day emergency appointments.God help you if you don’t have internet or smartphone cos you get no help.

    Sentiment
    • Negative
    Content
    • Negative Impact on Health Outcomes
    May 08, 2024
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Sentiment Analysis (limited preview)
-90 Net Promoter
Score
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Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for eConsult Health Limited  based on online reviews collected from Trustpilot. The analysis helps Healthcare Consultants, Digital Health Entrepreneurs, Health Policy Analysts, Patient Advocacy Group Leaders, Healthcare Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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