Exceptional Service and Comfortable Stay at DoubleTree by Hilton Chicago Midway Airport
Unlock Insights: DoubleTree Midway Airport Feedback Report

Exceptional Service and Comfortable Stay at DoubleTree by Hilton Chicago Midway Airport

6624 S Cicero Ave, Chicago, IL 60638, United States

DoubleTree by Hilton Chicago Midway Airport receives overwhelmingly positive reviews from guests, highlighting exceptional service from staff members like Gaby and Ramiro. Guests appreciate the clean and spacious rooms, convenient location near the airport, and the quality of food and drinks at the on-site restaurant. Specific mentions of excellent customer service, attentiveness of staff like Gaby, and the overall comfortable experience contribute to a high level of satisfaction among visitors.

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  • Travel Industry Analysts

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Popular Phrases (of 30 reviews)
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Featured Content
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  • I had the pleasure of visiting the hotel restaurant and Gaby was my server. She was so kind and attentive. She gave me recommendations and I don’t think I waited more than a minute for my drinks to arrive. Please let Gaby know I appreciate her!!!

    Sentiment
    • Positive
    Content
    • Staff Praise

  • GABY at the restaurant was the BEST. She was so kind and attentive. If I lived here, I’d come back just for Gaby! ❤️

    Sentiment
    • Positive
    Content
    • Staff Praise

  • Gaby was a fantastic bar tender. She was attentive and very personable.

    Sentiment
    • Positive
    Content
    • Staff Praise

  • Mayra at the Coach’s Sports and Grille is amazing. She was extremely pleasant with every interaction. Excellent customer service!

    Sentiment
    • Positive
    Content
    • Staff Praise

  • Mayra and Gabby were excellent in Coaches! Very customer focused.Romero was not customer focused and I actually complained to the manager on duty about how bad he was to me and my team. We had rented function rooms and were all staying at the hotel. I have never been treated so rudely at a Hilton.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence

  • Room was clean. Front desk staff very helpful and friendly. Dinner at Coaches Bar and Grill was good, and our bartender/server Gaby was great.

    Sentiment
    • Positive
    Content
    • Service Quality
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Sentiment Analysis (of 30 reviews)
97 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DoubleTree by Hilton Chicago Midway Airport based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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