Exceptional Riverside Stay with Friendly Staff and Great Views
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Exceptional Riverside Stay with Friendly Staff and Great Views

Unlock Insights: DoubleTree Docklands Riverside Customer Feedback Analysis

265A Rotherhithe St, London SE16 5HW, United Kingdom

DoubleTree by Hilton London - Docklands Riverside offers a peaceful location by the river with stunning views of the Thames and Canary Wharf. Guests appreciate the friendly staff, spacious rooms with balconies, and great breakfast options. The hotel's unique features like a free shuttle, gym, and ferry service enhance the overall experience. While some minor issues like room ventilation and outdated bathrooms were noted, the exceptional service provided by staff members like Vasimin Bratu stood out. Overall, the hotel provides good value for money and a comfortable stay, especially for business travelers and families.

Source: Google Business Reviews of DoubleTree by Hilton London - Docklands

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Customer Feedback Analysis of DoubleTree by Hilton London - Docklands

Explore in-depth feedback on DoubleTree Docklands Riverside with our analysis report covering service to facilities.

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  • BeautifulRooms: Beautiful n cozy bed. They charge for water was the sad part.Walkability: Love the walking bridge to ur bedroom

    Sentiment
    • Positive
    Content
    • Room Comfort

  • Excellent service from hotel staff.Professional attitude.Rooms: User friendly, well equipped.Nearby activities: Numerous including a shopping centre.

    Sentiment
    • Negative
    Content
    • Service Quality

  • I want to talk about the beauty of this hotel and the people who work in it, especially Christina, the manager in the bar and restaurant department, she is a beautiful person and she made my day beautiful,

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Nice Hotel, nice rooms and awesome location across from Canary Wharf. The breakfast buffet is incredible and good value too.

    Sentiment
    • Positive
    Content
    • Food Quality

  • Super lokalita u vody. Pokoje čisté a dobre vybavené . Díky balkonu nádherný výhled. Snídaně naprosto famózní . Ale díky par technickým detailům (například nesla vypustit voda ve vane) uvítám hvězdičku. I tak ale 👍👍👍

    Sentiment
    • Positive
    Content
    • Room Comfort

  • For the price a lovely room and great service. The breakfast was huge and a very tasty selection of treats. The free gym and frequent ferry across to Canary Wharf were a bonus

    Sentiment
    • Positive
    Content
    • Value for Money
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Sentiment Analysis (limited preview)
67 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for DoubleTree by Hilton London - Docklands Riverside based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Agents, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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