Mixed Customer Feedback: Long Wait Times, Staff Issues, and Some Positive Experiences
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Mixed Customer Feedback: Long Wait Times, Staff Issues, and Some Positive Experiences

The online reviews for Dort Financial Credit Union highlight significant customer service issues such as long wait times, unhelpful staff, difficulties with loan payments, and concerns regarding credit inquiries. Some positive feedback was given for specific staff members and quick service at branches. Overall, there are mixed opinions about Dort Financial Credit Union's customer service quality and efficiency.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Shondra video teller is wonderful and…

    Shondra video teller is wonderful and so helpful

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Jun 09, 2023
  • Worst credit union possible for Service…

    Worst credit union possible for Service Members. Does not care about their customers

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Sep 10, 2021
  • Great service as usual with April.

    Great service as usual with April.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 01, 2021
  • Didn't wait long in line .

    Didn't wait long in line .. staff friendly!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 01, 2021
  • Great staff

    Our visits are always smooth and fast. The staff is always friendly and quick to help

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 28, 2021
  • Great bank!

    Went to drive in, and spoke to nice gentleman. Fast, easy, and efficient!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 23, 2021
  • See All Reviews
Sentiment Analysis (of 30 reviews)
24 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Dort Financial Credit Union  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Banking Executives, Market Researchers, Regulatory Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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