The reviews for DoorDash - Dasher app are mixed, with users praising the convenience and ease of use but expressing concerns about low earnings, technical issues, and customer support. Many mention dissatisfaction with the pay rates and the company's treatment of drivers. While some appreciate the flexibility and overall service quality, others criticize the app for showing incorrect distances on the map and the lack of driver-focused support. Users highlight the need for better pay, improved communication with support teams, and fairer treatment in the customer rating system.
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They have absolutely unfriendly support staff and they don't treat their drivers fairly. Also, the scoring system is only customer focused. In other words, even if the customer insults the driver, he/she can give bad scores and evaluate the driver unfairly. The company turns a blind eye to this. His only purpose is to make money and to treat unfairly not the person who gave the money, but only the driver personnel to whom he gave the money.
Sentiment
Negative
Content
Unfair Treatment of Drivers
Feb 24, 2024
3 dolar 5 dolara 10 mil götürtüyorsunuz çoğu zamanda sipariş atmıyorsunuz. Km mesafe aralıklarla dükkan gezdirip sipariş vermiyorsunuz.
Sentiment
Negative
Content
Earnings and Distance
Jan 29, 2024
Please help, many people and my friends cannot open the application due to this situation. THE PROBLEM IS: We download the application, log in to the account and see a page telling us to download the application again. The application has already been downloaded, dear authorities, please help. or update the app. Please
Sentiment
Negative
Content
Application Technical Issues
Jan 03, 2024
some times the map shows us distance wrong. because is it my ratings went down and customer service didn't help me. but generally is good
Sentiment
Positive
Content
Navigation Accuracy
Jan 02, 2024
I have never seen a damn transportation like yours, you provide transportation for free and long distances.I work 12 hours a day and barely earn 100 dollars. Even though I talked to the support team 100 times, nothing changed and on the contrary, it got worse.
Sentiment
Negative
Content
Customer Support Experience
Dec 05, 2023
Gayet güzel başarılı bir uygulama arada ücretleri çöm düşük olmasa çok güzel bir uygulama beğeniyorum ben dordeaş'ı
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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