Mixed Reviews for DoorDash - Dasher App: Concerns over Earnings, Support, and Technical Issues
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Mixed Reviews for DoorDash - Dasher App: Concerns over Earnings, Support, and Technical Issues

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The reviews for DoorDash - Dasher app are mixed, with users praising the convenience and ease of use but expressing concerns about low earnings, technical issues, and customer support. Many mention dissatisfaction with the pay rates and the company's treatment of drivers. While some appreciate the flexibility and overall service quality, others criticize the app for showing incorrect distances on the map and the lack of driver-focused support. Users highlight the need for better pay, improved communication with support teams, and fairer treatment in the customer rating system.

Source: Google Play Reviews of DoorDash - Dasher

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Customer Feedback Analysis of DoorDash - Dasher

Explore our comprehensive analysis on DoorDash-Dasher app, highlighting earnings, support, and tech issues.

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Custom Date - Dec 24, 2024
Popular Phrases (limited preview)
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  • They have absolutely unfriendly support staff and they don't treat their drivers fairly. Also, the scoring system is only customer focused. In other words, even if the customer insults the driver, he/she can give bad scores and evaluate the driver unfairly. The company turns a blind eye to this. His only purpose is to make money and to treat unfairly not the person who gave the money, but only the driver personnel to whom he gave the money.

    Sentiment
    • Negative
    Content
    • Unfair Treatment of Drivers
    Feb 24, 2024

  • 3 dolar 5 dolara 10 mil götürtüyorsunuz çoğu zamanda sipariş atmıyorsunuz. Km mesafe aralıklarla dükkan gezdirip sipariş vermiyorsunuz.

    Sentiment
    • Negative
    Content
    • Earnings and Distance
    Jan 29, 2024

  • Please help, many people and my friends cannot open the application due to this situation. THE PROBLEM IS: We download the application, log in to the account and see a page telling us to download the application again. The application has already been downloaded, dear authorities, please help. or update the app. Please

    Sentiment
    • Negative
    Content
    • Application Technical Issues
    Jan 03, 2024

  • some times the map shows us distance wrong. because is it my ratings went down and customer service didn't help me. but generally is good

    Sentiment
    • Positive
    Content
    • Navigation Accuracy
    Jan 02, 2024

  • I have never seen a damn transportation like yours, you provide transportation for free and long distances.I work 12 hours a day and barely earn 100 dollars. Even though I talked to the support team 100 times, nothing changed and on the contrary, it got worse.

    Sentiment
    • Negative
    Content
    • Customer Support Experience
    Dec 05, 2023

  • Gayet güzel başarılı bir uygulama arada ücretleri çöm düşük olmasa çok güzel bir uygulama beğeniyorum ben dordeaş'ı

    Sentiment
    • Positive
    Content
    • Appreciation for the App
    Nov 29, 2023
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Sentiment Analysis (limited preview)
23 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DoorDash - Dasher based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Market Researchers, Customer Experience Managers, Gig Economy Consultants, Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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