Challenges and Complaints: Dividend Finance Customer Reviews Analysis
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Challenges and Complaints: Dividend Finance Customer Reviews Analysis

Dividend Finance faces multiple complaints regarding customer service, billing accuracy, and loan practices. Customers express frustration with payment allocations, website functionality, and lack of transparency. Many reviews highlight issues with solar installations, payments, and communication. Concerns about predatory loan practices and discrepancies in loan amounts are prevalent. Overall, customers emphasize difficulties in resolving issues and lack of accountability from the company.

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Custom Date - May 26, 2024
Featured Content
  • Solar finance company Dividend

    Don’t buy solar unless you are in your forever home. You will not be able to sell your home unless you have cash money to pay off the solar loan. Dividend denied a buyer of my property. They were FHA approved to by my home. The buyer was more qualified than I was when I bought the solar panels. The buyer had 725 credit rating, he had only 2k in debt and makes 165k annually. Dividend told us they could except a 700 credit rating if the buyer had a good debt to income ratio. They lied. And denied my buyers to Assume the loan even after I paid 10k to buy down the buyers cost that I owed on the loan.

    Sentiment
    • Negative
    Content
    • Loan Terms and Conditions
    Apr 10, 2024
  • Class action lawsuit

    Call me. I'm getting consumers to come forward on a class action lawsuit against Vision Solar and Dividend(lender).Feel free to reach out for validation that I am a real consumer. Neda Yarnall (908) 892-3447. If my phone number doesn't show up, look me up, Neda Yarnall. My contact info and video content is all over the internet. I'm a well respected Realtor in New Jersey.

    Sentiment
    • Negative
    Content
    • Misleading Information and Practices
    Dec 06, 2023
  • Their online portal is absolute trash…

    Their online portal is absolute trash and getting customer service is a waste time. You can’t even cancel or change auto payments from the portal, you have to call in and everyone you talk to will give you a different answer. I was advised to cancel my old auto payment by telling my bank to reject it, which I had to pay $30 to do. Now each month, even though I have a new auto payment setup, dividend charges me $20 because on their end they are still trying to charge the old plus the new auto payment. I have been told they can’t cancel the auto payment in their end. For a finance company offering loans this is completely unacceptable.

    Sentiment
    • Negative
    Content
    • Confusing Payment Structure
    Sep 14, 2023
  • Dividend Finance is engaging in…

    Dividend Finance is engaging in creative math. I have sent 2 large extra payments and have asked for my extra payment to be applied toward the principle balance. If I send an extra $100.00 in my monthly payment, it goes all toward interest balance. They constantly refuse to apply any extra money toward principle balance. Dividend Finance needs to be investigated.

    Sentiment
    • Negative
    Content
    • Confusing Payment Structure
    Sep 03, 2023
  • Shenanigans

    TundraLand used this company as their finance company when I put a new $40,000 deck on my home. The rate was in the market, and I specifically asked if there was a penalty for pre-payment, and told there is not. I doubled up my payment, and specifically called them to apply the additional payment directly toward principle. After a few extra payments of them still taking almost 1/4 out for interest, I contacted them again. This time an e-mail said, "In order for any extra payment to go into principle, it has to be applied to your account the same day as your monthly bill."

    Sentiment
    • Negative
    Content
    • Loan Terms and Conditions
    Aug 01, 2023
  • We were sold solar panels under false…

    We were sold solar panels under false pretenses. Dividend was the finance company. We had 3 days to decide we wanted the solar panels. Our solar panels were not install until 2 months after we signed our contract. Our solar company was PHS/PE. We have had our solar panels for 9 months and have produced nothing. Now the company has declared bankuptcy. We are still expected to pay for a system that is not working. Very bad experience and we have damage to our roof from PE. They drilled holes in our roof then realized they didn't hit a stud. So they moved the solar panels and now we have damage to the ceiling in our home.

    Sentiment
    • Negative
    Content
    • Solar Panel Installation
    Nov 23, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Languages (of 30 reviews)
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