Mixed Reviews for DEWA App: Stability and User Experience Issues
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Mixed Reviews for DEWA App: Stability and User Experience Issues

The DEWA app has received mixed reviews from users. While some find it to be very good and easy to use, others have experienced issues with the app not opening or freezing. Users have also reported problems with logging out and having to enter their login details and card information repeatedly. Despite these issues, some users appreciate the quick and easy bill payment process and the helpful customer service. Overall, the app needs improvement in terms of stability and user experience.

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Custom Date - Mar 05, 2024

Featured Content

  • App is easy to use.Quickly service from staff of al Twar branch and call center employee was supportive as well.

    Sentiment
    • Positive
    Content
    • Easy to Use
    Nov 08, 2023
  • App was show me EV charges are free. Then I'm going there, there is a 5 cars in waiting, what is this? Not only 1 visit almost 9 chargers to bad experience

    Sentiment
    • Negative
    Content
    • EV Charging Experience
    Nov 05, 2023
  • App doesn't open even after latest two updates.. it's just on hang. Dewa team plz check and resolve. Updated: 23 Oct 2023 With the latest update, its working now. Thanks Dewa Team 👍

    Sentiment
    • Positive
    Content
    • App Update Issues
    Oct 23, 2023
  • Quick and easy to pay bills. also stats via graph is very nice.

    Sentiment
    • Positive
    Content
    • Payment Experience
    Oct 16, 2023
  • App is very good, but since the latest update the DEWA app is not opening and just freezes at the DEWA logo.

    Sentiment
    • Positive
    Content
    • App Freezing
    Oct 16, 2023
  • This app used to work fine, but after the recent update, the app freezes when opening and is unusable.

    Sentiment
    • Negative
    Content
    • App Freezing
    Oct 13, 2023
  • See All Reviews

Sentiment Analysis

-3 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from Google Play. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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