Mixed Reviews for DEWA App: Stability and User Experience Issues
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Mixed Reviews for DEWA App: Stability and User Experience Issues

The DEWA app has received mixed reviews from users. While some find it to be very good and easy to use, others have experienced issues with the app not opening or freezing. Users have also reported problems with logging out and having to enter their login details and card information repeatedly. Despite these issues, some users appreciate the quick and easy bill payment process and the helpful customer service. Overall, the app needs improvement in terms of stability and user experience.

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Custom Date - Apr 20, 2024
Featured Content
  • App is easy to use.Quickly service from staff of al Twar branch and call center employee was supportive as well.

    Sentiment
    • Positive
    Content
    • Easy to Use
    Nov 08, 2023
  • App was show me EV charges are free. Then I'm going there, there is a 5 cars in waiting, what is this? Not only 1 visit almost 9 chargers to bad experience

    Sentiment
    • Negative
    Content
    • EV Charging Experience
    Nov 05, 2023
  • App doesn't open even after latest two updates.. it's just on hang. Dewa team plz check and resolve. Updated: 23 Oct 2023 With the latest update, its working now. Thanks Dewa Team 👍

    Sentiment
    • Positive
    Content
    • App Update Issues
    Oct 23, 2023
  • Quick and easy to pay bills. also stats via graph is very nice.

    Sentiment
    • Positive
    Content
    • Payment Experience
    Oct 16, 2023
  • App is very good, but since the latest update the DEWA app is not opening and just freezes at the DEWA logo.

    Sentiment
    • Positive
    Content
    • App Freezing
    Oct 16, 2023
  • This app used to work fine, but after the recent update, the app freezes when opening and is unusable.

    Sentiment
    • Negative
    Content
    • App Freezing
    Oct 13, 2023
  • See All Reviews
Sentiment Analysis
-3 Net Promoter
Score
Popular Topics
Languages
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for DEWA - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Service Executives, UX/UI Designers, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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