Dalton Wholesale: Mixed Reviews Highlighting Staff Friendliness and Product Selection
Unlock Insights: Dalton Wholesale Customer Feedback Report

Dalton Wholesale: Mixed Reviews Highlighting Staff Friendliness and Product Selection

70 B.H. Lee St, Jasper, GA 30143, United States

Dalton Wholesale receives mixed reviews with customers praising the staff's friendliness and product selection but expressing dissatisfaction with installation experiences and service delays. Positive feedback highlights helpful staff, good pricing, and efficient installations. However, negative reviews mention poor installation quality, communication issues, and delivery delays. Overall, the company is commended for its wide selection of flooring options and knowledgeable staff, with specific mentions of helpful employees like Jamie and Tonya. Improvement areas include better communication, timelier service, and ensuring quality installations to enhance customer satisfaction.

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Popular Phrases (of 30 reviews)
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  • Initial experience was a 5 star. Staff is very friendly and helpful, you can check out large boards of flooring and take them home to see exactly what they would look like in your home and when we ordered she looked for every possible discount.When the flooring came in they set up a date, came out and installed the flooring in one day. The guy's were short 3 transition pieces. I was told they would order them and come back out and install them as soon as they came in. After 2 weeks I called and found out nothing had been done. I ended up having to call, email and stop by the store twice!! Then they were just going to give me the pieces so I could install them myself!!Two months later I finally got them installed but didn't get any of my leftover pieces of flooring, in case something happens.Floors look wonderful, price was great but it was quite a hassle!!

    Sentiment
    • Negative
    Content
    • Communication

  • Great place to do business! Make sure to ask for Tonya "To Short" She's the best!

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • I have used them before and need to replace some flooring due to water damage. Jamie is still a great person to work with.

    Sentiment
    • Positive
    Content
    • Product Quality

  • They provided all flooring in my house. Super nice folks.

    Sentiment
    • Positive
    Content
    • Product Quality

  • Worst experience with a flooring company, ever!

    Sentiment
    • Negative
    Content
    • Customer Service

  • Great selection and great pricing, good people to deal with

    Sentiment
    • Positive
    Content
    • Price and Value
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Sentiment Analysis (of 30 reviews)
42 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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