Executive Summary of User Reviews for 台新銀行 '行動銀行' App
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  • Who is this report for?
    • Mobile App Developers
    • User Experience Designers
    • Customer Support Managers
    • Digital Banking Strategists
    • Product Managers
Executive Summary of User Reviews for 台新銀行 '行動銀行' App

Unlock Insights: Customer Feedback Report for 台新銀行 App

The reviews for the 台新銀行 '行動銀行' app reflect widespread frustration among users, primarily due to persistent login issues and unresponsive system errors. Many reviewers report difficulties accessing the app, with some experiencing problems for several days. The user interface is criticized for being confusing and unintuitive, leading to a poor user experience. Additionally, concerns are raised about the app's inability to provide accurate account information and transaction details. Users are looking for improvements in functionality and design, citing other banking apps as better alternatives. The overall sentiment indicates that unless significant enhancements are made, many users may consider switching to different banking services.

Source: Google Play Reviews of 台新銀行 「行動銀行」　

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Customer Feedback Analysis of 台新銀行 「行動銀行」　

In-depth analysis of customer feedback for 台新銀行 '行動銀行' app featuring user challenges and improvement areas.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • 無法登出網路銀行

    Sentiment
    • None
    Content
    • Login Issues
    Oct 30, 2024

  • 系統無法登入，已有兩天

    Sentiment
    • None
    Content
    • Login Issues
    Oct 25, 2024

  • 一直顯示系統無回應

    Sentiment
    • Negative
    Content
    • System Performance
    Oct 21, 2024

  • 不錯用..

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 17, 2024

  • 非常好用

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 05, 2024

  • 登不進去

    Sentiment
    • Negative
    Content
    • Login Issues
    Oct 04, 2024
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Sentiment Analysis (limited preview)
-64 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for 台新銀行 「行動銀行」　 based on online reviews collected from Google Play. The analysis helps Mobile App Developers, User Experience Designers, Customer Support Managers, Digital Banking Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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