Mixed Customer Reviews Highlight CRI Genetics' Strengths and Weaknesses
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Mixed Customer Reviews Highlight CRI Genetics' Strengths and Weaknesses

Unlock Insights: CRI Genetics Customer Feedback Analysis

CRI Genetics has garnered mixed feedback from customers, leading to a 3.8/5 rating on Trustpilot. Many users appreciate the fast turnaround and detailed communication throughout the process. Positive remarks include the intriguing nature of the reports and the depth of ancestry exploration. However, a significant number of reviewers express disappointment with the accuracy of results, often contrasting them unfavorably with other DNA tests like 23andMe. Customers have reported inconsistencies in genealogical information and some issues with obtaining health reports. While customer service has been highlighted as excellent, transparency regarding additional fees and the quality of the reports seems to be a common concern. Overall, while the service offers interesting insights, improvements in accuracy and clarity are needed to enhance user satisfaction.

Source: Trustpilot Reviews of CRI Genetics is rated "Great" with 3.8

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Customer Feedback Analysis of CRI Genetics is rated "Great" with 3.8

Explore our in-depth analysis of CRI Genetics customer feedback. Uncover insights on service quality and user satisfaction.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • The report was difficult to naviagate…

    The report was difficult to naviagate and really didn't have that much info.

    Sentiment
    • Negative
    Content
    • Report Format
    Apr 20, 2025
  • Better than expected.

    The fact they are accurate. Answers give some insights into the little things that make a difference.

    Sentiment
    • Positive
    Content
    • Accuracy Of Results
    Apr 20, 2025
  • no relative report added

    no relative report added

    Sentiment
    • None
    Content
    • Unexpected Findings
    Apr 19, 2025
  • SO MANY THINGS ARE NOT RIGHT

    SO MANY THINGS ARE NOT RIGHT ! ITS ALMOST LIKE YOU GOT SOMEONES ELSES GENETICS ?

    Sentiment
    • Negative
    Content
    • Accuracy Of Results
    Apr 18, 2025
  • Too many emails!

    Too many emails!

    Sentiment
    • None
    Content
    • User Experience
    Mar 27, 2025
  • I loved all of it

    I loved all of it, I only wish I could have received my ancestral timeline report.

    Sentiment
    • Positive
    Content
    • Information Detail
    Mar 27, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
15 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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