Mixed Reviews for Creative Fabrica: Praise for Customer Service, Criticism for Subscription Management
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Mixed Reviews for Creative Fabrica: Praise for Customer Service, Criticism for Subscription Management

Creative Fabrica receives mixed reviews with praise for customer service responsiveness but criticism for subscription management issues. Customers highlight the wide selection of fonts and graphics but express concerns about hidden fees and difficulties in canceling subscriptions. Some users faced challenges with duplicate subscriptions and payment processing. Overall, the platform offers a variety of design resources but needs improvements in transparency and user experience.

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Custom Date - Nov 25, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Excellent customer service

    Excellent customer service. Had a question about part of a design on a file and was able to get a quick response and the designer was able to modify the design.Thanks so much!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 14, 2024
  • Excellent Customer Service

    Customer service is extremely helpful and always available. They found an issue with my account, that I didn't know about and fixed it right away.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 14, 2024
  • Excelente suporte técnico

    Excelente suporte técnico, responderam meu ticket rapidamente, resolvendo o meu problema!

    Sentiment
    • Positive
    Content
    • Technical Support and Responsiveness
    Mar 11, 2024
  • I accidentally bought a $12.60 bundle…

    I accidentally bought a $12.60 bundle and after asking them to.. they refunded $11 without any problems. Shoutout to CF!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 23, 2024
  • Thank you so much!

    Thank you so much!Vida is wonderful she helped me & replied to me thank you so much for your effort.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 21, 2024
  • Very helpful support :)

    Very helpful support :)

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 18, 2024
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Sentiment Analysis (of 30 reviews)
55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Creative Fabrica  based on online reviews collected from Trustpilot. The analysis helps Graphic Designers, Digital Marketers, Web Developers, Content Creators, Small Business Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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