Courtyard by Marriott Chicago Downtown: Central Location, Clean Rooms & Excellent Service
Unlock Insights: Courtyard by Marriott Chicago Customer Feedback Report

Courtyard by Marriott Chicago Downtown: Central Location, Clean Rooms & Excellent Service

165 E Ontario St, Chicago, IL 60611, United States

The Courtyard by Marriott Chicago Downtown/Magnificent Mile receives overwhelmingly positive reviews for its central location, cleanliness, friendly staff, and on-site dining options. Guests appreciate the proximity to shopping areas and attractions like the Magnificent Mile and Navy Pier. The hotel's rooms are described as clean, spacious, and well-equipped, contributing to a comfortable stay. Some minor issues mentioned include noise levels and occasional service lapses, but overall, the hotel is highly recommended for its excellent service and convenient amenities.

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  • Customer Service Trainers
  • Travel Agents
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  • Hospitality Consultants

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Popular Phrases (of 30 reviews)
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Featured Content
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  • My only complain, we got a room in front of the elevators. Extremely noisy. People behaved like they were at the beach.

    Sentiment
    • Positive
    Content
    • Noise Levels

  • Nice hotel, indoor parking. Close to the hospitals and shopping on Michigan Ave.

    Sentiment
    • Positive
    Content
    • Parking Facilities

  • Rooms need upgrades falling pieces of wall fixtures staff made up for that great service

    Sentiment
    • Positive
    Content
    • Room Amenities

  • Excellent service, clean rooms, no problems!

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • Stayed there 3 nights very centrally located, great customer experience excellent. Ruby a housekeeping lady exceeded expectation

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Excelente ubicación, cerca de todo, la cama muy cómoda, puede mejorar un poco la iluminación de la habitación.

    Sentiment
    • Positive
    Content
    • Room Amenities
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Courtyard by Marriott Chicago Downtown/Magnificent Mile based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Agents, Market Researchers, Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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