Mixed Reviews for Copthorne Tara Hotel London Kensington: Friendly Staff vs. Outdated Rooms
Unlock Insights: Copthorne Tara Hotel Customer Feedback Analysis

Mixed Reviews for Copthorne Tara Hotel London Kensington: Friendly Staff vs. Outdated Rooms

Scarsdale Pl, London W8 5SY, United Kingdom

Mixed reviews were given for the Copthorne Tara Hotel London Kensington, with some guests highlighting the friendly staff and convenient location, while others criticized the outdated rooms, lack of maintenance, and poor service quality. Common themes included the hotel showing signs of age, cleanliness issues, unresponsive staff, and uncomfortable amenities. Despite positive aspects like the central location and helpful reception team, negative experiences with room conditions, service standards, and noise disturbances were frequently mentioned.

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Featured Content
  • Séjour agréable, bon service et prestationsRooms: Literie confortable, bouilloire électrique avec thé/café, frigo, safe, penderie et baignoire.Food & drinks: Petit déjeuner offre un large choix salé et viennoiseries.

    Sentiment
    • Positive
    Content
    • Room Comfort
  • The rooms were ok, not the best but do the job. The accessible rooms don’t have the most room to move about, but again do the job fine. Service was good and location great.

    Sentiment
    • Positive
    Content
    • Room Comfort
  • Staff a massive plus point all very friendly and polite , rooms basic but practical for the 1 night we were there...only scored 4 stars because some of the hot breakfast items being cold...maybe a one off but could need looking into...but apart from that all very good..

    Sentiment
    • Positive
    Content
    • Value for Money
  • Such good value for a London hotel. Was home to West Berkshire in just over an hour.

    Sentiment
    • Positive
    Content
    • Value for Money
  • The receptionist was horrible, she was on WhatsApp (full screen on her PC monitor) while “serving” us. She had no eye contact, and no smile, especially when we refused to pay £40 more to upgrade our room.

    Sentiment
    • Negative
    Content
    • Staff Friendliness
  • Got my room the matterass was staind really bad emaild photos still no response the whole place really tired and the guy looking after the parking is not very nice at all the worst place ive ever spent in a hotel

    Sentiment
    • Negative
    Content
    • Room Condition
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Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Copthorne Tara Hotel London Kensington based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Investors in Hospitality Sector to discover insights into what people love, dislike, and need.

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