Mixed Reviews for Porsche App
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    • UX/UI Designers
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Mixed Reviews for Porsche App

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Porsche's app receives mixed reviews, with users encountering connectivity issues and limited functionality. Some appreciate features like Apple Watch support and honk & flash function, while others express disappointment with erratic data updates and lack of customer support. Suggestions for improvement include enhancing app connectivity, fixing bugs related to stereo settings, and providing reliable tracking for new car deliveries.

Source: App Store Reviews of My Porsche

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Customer Feedback Analysis of My Porsche

Gain insights with our detailed analysis on the Porsche App, addressing user feedback, connectivity, and improvement suggestions.

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Custom Date - Dec 25, 2024
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  • My Porsche App

    Terrible. Some days won’t work at all. I don’t know why I am still paying all the $ it costs

    Sentiment
    • Negative
    Content
    • Connectivity Issues
    Dec 02, 2023
  • No manual for my GTS 4.0

    I see a tab and an option to download a digital manual for my Cayman GTS 4.0 but it gives me an error saying no manual available for my VIN.

    Sentiment
    • Negative
    Content
    • App Performance
    Dec 01, 2023
  • Order Tracking Disappeared

    App used to show my current vehicle and my 992 carrera T on the way. The T disappeared but still shows up on the website.

    Sentiment
    • Negative
    Content
    • Compatibility with CarPlay
    Nov 30, 2023
  • The app works less than 50% of the time.

    I have been extremely disappointed with the technology that Porsche provides when you buy the car. The app only works 50% of the time and the dealership takes no responsibility. A very frustrating experience.

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 29, 2023
  • The experience of purchasing my dream car has exceeded my expectations!

    This is my first Porsche 911. It has been well worth the wait and I am super excited to see my dream car being built. I can’t wait for it arrive!!!!!

    Well done Porsche!!!

    Sentiment
    • Positive
    Content
    • App Performance
    Nov 24, 2023
  • Needs work on connectivity

    When the car is near or under any structure it will not connect. Product interactive functions are way too limited. Take a lesson from the Japanese manufacturers. Lots of function and always works for far less $.

    Sentiment
    • None
    Content
    • Connectivity Issues
    Nov 19, 2023
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-37 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for My Porsche based on online reviews collected from App Store. The analysis helps Automotive Product Managers, UX/UI Designers, Mobile App Developers, Customer Experience Strategists, Automotive Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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