CoinLedger's customer service team, including representatives like Jared, Ben R, Sara, Yuri, and Seraphim, receives high praise for their promptness, professionalism, and knowledge in assisting users with tax-related inquiries and software navigation. Users appreciate the fast response times, expertise in resolving technical issues, and guidance provided throughout the tax reporting process. While some reviewers point out software maturity concerns, the standout feature remains the exceptional customer support received from individuals like Sara and Seraphim, who are commended for their patience, detailed assistance, and dedication to ensuring a smooth user experience.
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I was having problems importing my documents from Voyager to CoinLedger... I reached out to CoinLedger for support and a woman named Sara stuck with me until we got everything figured out... What I like about CoinLedger is how fast they responded to my inquiries and their willingness to help you find solutions...I would rate my experience a A+....
Coinledger is amazing. After importing all of my data, I had a few cost basis errors so I used the chat feature and Seraphim walked me through each of them step by step. He was so helpful. He even provided screenshots to assist me.
Seraphim with coin ledger was a great help . I needed to navigate the website to obtain documents and he reached out with a simple solution in a timely manner .
The representative who took care of me was Ben R. I was really impressed with how quick my question was looked at and the response time. I asked a follow up question and it was also resolved quickly by Ben R. So far as a new customer, Iâm impressed with your company!!! Aaron.
Ive used CoinLedger for a few years now during tax season and havenât been disappointed. Used other services and havent been nearly as satisfied with their crypto tax software.This past time I had an issue, but it was quickly resolved by Linda & Benjamin. Iâll be back next year! Thank yall!
Excellent customer support. Ben R was very quick to help me with my issue.
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