Exceptional Customer Support and Expertise at CoinLedger
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Exceptional Customer Support and Expertise at CoinLedger

CoinLedger's customer service team, including representatives like Jared, Ben R, Sara, Yuri, and Seraphim, receives high praise for their promptness, professionalism, and knowledge in assisting users with tax-related inquiries and software navigation. Users appreciate the fast response times, expertise in resolving technical issues, and guidance provided throughout the tax reporting process. While some reviewers point out software maturity concerns, the standout feature remains the exceptional customer support received from individuals like Sara and Seraphim, who are commended for their patience, detailed assistance, and dedication to ensuring a smooth user experience.

Best for
  • Tax Professionals
  • Customer Experience Managers
  • Software Developers
  • Cryptocurrency Investors
  • Product Managers

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I was having problems importing my…

    I was having problems importing my documents from Voyager to CoinLedger... I reached out to CoinLedger for support and a woman named Sara stuck with me until we got everything figured out... What I like about CoinLedger is how fast they responded to my inquiries and their willingness to help you find solutions...I would rate my experience a A+....

    Sentiment
    • Positive
    Content
    • Importing Data Support
    Mar 11, 2024
  • Coinledger is amazing

    Coinledger is amazing. After importing all of my data, I had a few cost basis errors so I used the chat feature and Seraphim walked me through each of them step by step. He was so helpful. He even provided screenshots to assist me.

    Sentiment
    • Positive
    Content
    • Tax Reporting Assistance
    Mar 10, 2024
  • Seraphim with coin ledger was a great…

    Seraphim with coin ledger was a great help . I needed to navigate the website to obtain documents and he reached out with a simple solution in a timely manner .

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Mar 10, 2024
  • The representative who took care of me…

    The representative who took care of me was Ben R. I was really impressed with how quick my question was looked at and the response time. I asked a follow up question and it was also resolved quickly by Ben R. So far as a new customer, I’m impressed with your company!!! Aaron.

    Sentiment
    • Positive
    Content
    • Quick Response Time
    Mar 09, 2024
  • Simple and accurate

    Ive used CoinLedger for a few years now during tax season and haven’t been disappointed. Used other services and havent been nearly as satisfied with their crypto tax software.This past time I had an issue, but it was quickly resolved by Linda & Benjamin. I’ll be back next year! Thank yall!

    Sentiment
    • Positive
    Content
    • Cryptocurrency Tax Guidance
    Mar 09, 2024
  • Excellent customer support

    Excellent customer support. Ben R was very quick to help me with my issue.

    Sentiment
    • Positive
    Content
    • Quick Response Time
    Mar 08, 2024
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for CoinLedger  based on online reviews collected from Trustpilot. The analysis helps Tax Professionals, Customer Experience Managers, Software Developers, Cryptocurrency Investors, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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