Claims Consortium Group: Mixed Reviews Reflecting Speed, Efficiency, and Communication Challenges
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Claims Consortium Group: Mixed Reviews Reflecting Speed, Efficiency, and Communication Challenges

Mixed reviews were given for Claims Consortium Group, with some customers praising the speed and efficiency of their services, while others expressed dissatisfaction due to long delays, poor communication, and perceived lack of empathy. Issues included unfinished jobs, delays in settlements, and frustrations with the handling of claims. Positive feedback highlighted professionalism, quick responses, and quality work. Some customers appreciated the friendly and tidy nature of the workers. Overall, there were contrasting experiences, with a need for improvement in communication and timeliness.

Best for
  • Claim Handling Professionals
  • Customer Service Managers
  • Insurance Company Executives
  • Quality Assurance Analysts
  • Operational Improvement Consultants

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Custom Date - May 29, 2024
Featured Content
  • Too much time from start to finish

    Too much time from start to finish. Not happy with putting crazy paving back. Left quite a mess on completion. Didn't even sweep up or remove odd bits of cement.

    Sentiment
    • None
    Content
    • Work Quality and Efficiency
    Apr 19, 2024
  • I was pleased at the speed of the…

    I was pleased at the speed of the appointment and the work done and when a fault was reported they quickly arranged to have it repaired

    Sentiment
    • Positive
    Content
    • Timely Response and Resolution
    Apr 19, 2024
  • Quick prompt response

    Quick prompt response. Fixed with no mess being left behind.

    Sentiment
    • Positive
    Content
    • Work Quality and Efficiency
    Apr 10, 2024
  • 110%

    Was more than satisfied with the builders decorators etc. outstanding work carried out. Very punctual. Friendly and polite

    Sentiment
    • Positive
    Content
    • Work Quality and Efficiency
    Mar 28, 2024
  • Nice bunch of workers polite

    Nice bunch of workers polite. I would be happy to recommend to anyone. Cheers steve Edwards nottingham

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 21, 2024
  • Drains

    The work was completed quickly and efficiently and I'm very happy with the outcome.

    Sentiment
    • Positive
    Content
    • Work Quality and Efficiency
    Mar 21, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
20 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Claims Consortium Group  based on online reviews collected from Trustpilot. The analysis helps Claim Handling Professionals, Customer Service Managers, Insurance Company Executives, Quality Assurance Analysts, Operational Improvement Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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