Critical Reviews of Cetelem España: Unauthorized Charges, Poor Service, and Identity Theft Concerns
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Critical Reviews of Cetelem España: Unauthorized Charges, Poor Service, and Identity Theft Concerns

Cetelem España faces severe criticism in online reviews for issues such as unauthorized charges, poor customer service, high interest rates, identity theft concerns, and difficulties in resolving issues. Customers report instances of fraud, lack of responsiveness, and challenges in canceling loans or addressing errors, leading to frustration and distrust. Issues related to misleading practices, unexpected fees, and obstacles in communication further contribute to negative experiences.

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Custom Date - Jul 18, 2024
Featured Content
  • Los tipos de interés desorbitados,y la…

    Los tipos de interés desorbitados,y la web es imposible acceder

    Sentiment
    • Negative
    Content
    • Financial Products and Services
    Jul 05, 2024
  • Cliente de riesgo?

    Después de tener una renta de cerca de 90.000 € anuales tienen los santos hue... de decirme que soy un cliente de riesgo, sin explicación alguna, y tras perder una semana enviándoles documentos.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 11, 2024
  • BRECHA SEGURIDAS Y ROBO DE DATOS

    Cuidado, estafadores, han financiado a mi nombre productos y me los están pasando, no me envían la documentación que requiere la policía para la investigación

    Sentiment
    • Negative
    Content
    • Unauthorized Charges and Fraud
    Jun 07, 2024
  • Comisión apertura elevada…

    La comisión de apertura es muy elevada 3,7 % por la compra de un coche Hyundai

    Sentiment
    • Negative
    Content
    • Loan Terms and Conditions
    Jun 06, 2024
  • Hablar con un gato.

    Hablar con el servicio de atención al cliente de Cetelem es como hablar con un gato. Después de dos llamadas y 30 minutos no han solucionado un pedo.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 06, 2024
  • Llevo desde los 7 años en España

    Llevo desde los 7 años en España, desde los 18 no he parado de trabajar. Para que con trabajo fijo indefinido en una empresa desde hace cinco años solo por mi nombre y apellidos me denieguen una financiación. Que impotencia de verdad.

    Sentiment
    • Negative
    Content
    • Loan Terms and Conditions
    May 31, 2024
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Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cetelem España  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Risk Management Professionals, Marketing Specialists, Banking Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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