Mixed Reviews for Cerebral's Online Mental Health Services
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Mixed Reviews for Cerebral's Online Mental Health Services

Cerebral's online mental health services receive mixed reviews, with positive feedback on accessibility, ease of use, and provider quality, but complaints about communication issues, billing problems, and lack of personal attention. Some users appreciate the convenience and affordability, while others criticize the focus on money over care. Overall, Cerebral helps some users significantly with their mental health needs, offering therapy, prescriptions, and support, but improvements in communication and customer service are needed.

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  • Mental Health Professionals
  • Patient Advocacy Group Leaders
  • Digital Health Entrepreneurs
  • Customer Experience Analysts

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • My doc is amazing

    My doc is amazing. She listens and understands and pays attention caring and very comfortable to speak with

    Sentiment
    • Positive
    Content
    • Therapist Quality and Interaction
    Apr 16, 2024
  • Was looking for a quick way to get my…

    Was looking for a quick way to get my medication for bipolar and this really came threw supper affordable and very quick I highly recommend

    Sentiment
    • Positive
    Content
    • Prescription and Medication Management
    Apr 11, 2024
  • I love cerebral and how easy it is for…

    I love cerebral and how easy it is for appt. I also an joy the tasks and todo lists

    Sentiment
    • Positive
    Content
    • App and Technology Experience
    Apr 08, 2024
  • New Brain who dis?

    Starting my journey for better mental health. I look forward to progress

    Sentiment
    • Positive
    Content
    • Quality of Care and Treatment
    Mar 13, 2024
  • I had a very good session

    I had a very good session. I was in somewhat of a crisis and we got it resolved smoothly and effectively.

    Sentiment
    • Positive
    Content
    • Therapist Quality and Interaction
    Mar 06, 2024
  • Kaelyn is the BEST.

    Kaelyn is the BEST.She has helped me so much. Would not have gotten this far without her

    Sentiment
    • Positive
    Content
    • Therapist Quality and Interaction
    Mar 05, 2024
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Cerebral  based on online reviews collected from Trustpilot. The analysis helps Healthcare Marketers, Mental Health Professionals, Patient Advocacy Group Leaders, Digital Health Entrepreneurs, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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