Cash App Customer Service Woes and Security Concerns
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Cash App Customer Service Woes and Security Concerns

Cash App faces serious customer service issues, with numerous complaints about unauthorized transactions, lack of refunds, and long hold times for funds. Customers express frustration with ineffective support, account security concerns, and difficulties in resolving disputes. Some users report funds being frozen or stolen without proper resolution, leading to a lack of trust in the app. Overall, Cash App receives criticism for poor handling of fraud cases, unhelpful representatives, and a general lack of accountability.

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  • Financial Analysts
  • Customer Service Managers
  • Product Managers
  • Risk Management Officers
  • Digital Payment Consultants

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Love CashApp I have been using Cash App…

    Love CashApp I have been using Cash App for over 5 years now and I have never had a bad experience. I have even begun to use them as my primary bank and I love the ability to buy fractional shares of stock and crypto and send money instantly for free

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 25, 2024
  • I'm so tired of all spam scam emails I…

    I'm so tired of all spam scam emails I receive all day long!!!! 8-15 every 2 to 3 hours from cash app!!!!!!! Please loose my email because they have that it won't let me un subscribe. I will find a way to have these emails turned over to the proper authorities

    Sentiment
    • Negative
    Content
    • Difficulty in Creating Account
    Apr 23, 2024
  • My wife ordered from a company they…

    My wife ordered from a company they only took cashapp as payment she sent $115.00 to them the order was never sent Cashapp refuses to refund her money so she lost all of her payment and never received the product don't use this app they have no policy for customer refunds.WORTHLESS

    Sentiment
    • Negative
    Content
    • Payment Disputes and Refunds
    Apr 20, 2024
  • Fails at core function

    I tried to send but the recipient did not receive and app does not at all clarify what is happening - just interested in getting me to use other services I do not want. Fails at their core function.

    Sentiment
    • Negative
    Content
    • Transaction Difficulties and Errors
    Apr 17, 2024
  • Cash App customer service is horrible

    Cash App customer service is horrible. The agents have no real knowledge about the app. They have messed up my account. The hung up the phone in my face because do not have to fix anything.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 15, 2024
  • John Edison was friendly

    John Edison was friendly, attentive and professional it’s hard to find such great customer service these days especially early in the morning please preside this amazing customer service representative!!!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 04, 2024
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Sentiment Analysis (of 30 reviews)
-76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cash App  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Product Managers, Risk Management Officers, Digital Payment Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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