Cash App faces serious customer service issues, with numerous complaints about unauthorized transactions, lack of refunds, and long hold times for funds. Customers express frustration with ineffective support, account security concerns, and difficulties in resolving disputes. Some users report funds being frozen or stolen without proper resolution, leading to a lack of trust in the app. Overall, Cash App receives criticism for poor handling of fraud cases, unhelpful representatives, and a general lack of accountability.
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Uncover critical insights with our Cash App Customer Feedback Analysis Report. Navigate customer service & security flaws.
Love CashApp I have been using Cash App for over 5 years now and I have never had a bad experience. I have even begun to use them as my primary bank and I love the ability to buy fractional shares of stock and crypto and send money instantly for free
I'm so tired of all spam scam emails I receive all day long!!!! 8-15 every 2 to 3 hours from cash app!!!!!!! Please loose my email because they have that it won't let me un subscribe. I will find a way to have these emails turned over to the proper authorities
My wife ordered from a company they only took cashapp as payment she sent $115.00 to them the order was never sent Cashapp refuses to refund her money so she lost all of her payment and never received the product don't use this app they have no policy for customer refunds.WORTHLESS
I tried to send but the recipient did not receive and app does not at all clarify what is happening - just interested in getting me to use other services I do not want. Fails at their core function.
Cash App customer service is horrible. The agents have no real knowledge about the app. They have messed up my account. The hung up the phone in my face because do not have to fix anything.
John Edison was friendly, attentive and professional itâs hard to find such great customer service these days especially early in the morning please preside this amazing customer service representative!!!
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