Customers have mixed opinions about CASH 1, with some praising the quick and friendly service, while others criticize the high fees and lack of transparency. Positive feedback highlights the ease of borrowing and fast online processing, particularly mentioning specific helpful staff members. On the other hand, negative reviews focus on issues like overcharging, long payment periods, unhelpful customer service, and perceived predatory lending practices. Improvements in fee transparency, payment tracking, and customer service training seem necessary to address these concerns.
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Explore mixed reviews on CASH 1: Insightful analysis on customer service, loan terms, and fees. Ideal for finance professionals.
Very good customer service, and easy to navigate mobile app. Very friendly and helpful agents. Helped me out in a pinch, forever greatful.
Fatima is the professional of all professionals. She is thorough, swift and caring. Absolutely great at what she does. I can't say enough good things about her or Cash 1. The best customer service ever. Thank you Fatima and Cash 1, because you're there when people are in need of help.
I spoke to Gracie who explained the loan in great detail. She was very patient and answered all my questions. Gracie helped me have a plan of action to pay my loan off my as soon as possible.I give Gracie 100⭐️’s
I fell behind on my payments, which is on me. As soon as I had my funds available I selected to pay off in full. However the charge took multiple days to process and even though they can see the payment they still are charging me interest and keeping the account open. When I called to clarify the customer service lady was extremely disrespectful. Cut me off multiple times. When I tried to clarify how long the process would take and why they were still charging me she told me “Its on me they didn’t force me to do anything.” And “she had already helped me”. Instead of listening to the question I was trying to ask. It is extremely sad that your customer service line is rude, volatile and unprofessional. They would not explain why the ACH payment takes longer. I am shocked she is allowed to work in customer service.
Easy to use app!Love the notifications of available credit!
Very happy I came to this store and location! Giselle was so helpful and polite. We love Giselle in my family because she came thru for us when we needed it most and she is super prompt and courteous I was in and out in minutes. Thanks Giselle and cash1!!
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