Critical Feedback on Bread Pay: Customer Service, Verification Problems, and Denial Issues
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Critical Feedback on Bread Pay: Customer Service, Verification Problems, and Denial Issues

Bread Pay customers express frustration with poor customer service, verification issues, and denial of applications based on criteria like phone carriers. Complaints range from payment processing delays to identity verification problems, leading to negative experiences and accusations of discrimination. Despite some positive feedback on affordability and payment options, the overall sentiment is critical. Users highlight difficulties in resolving issues, lack of transparency, and challenges with the application process.

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Custom Date - May 30, 2024
Featured Content
  • Fairly easy to get credit through but…

    Fairly easy to get credit through but if you’re gonna pay on a $1600 purchase it should be reported to the credit bureau, but they will report it to the credit bureau if you miss a payment

    Sentiment
    • Positive
    Content
    • Payment Options and Reporting
    Jan 16, 2024
  • I got a refund from wayfair and used…

    I got a refund from wayfair and used bread to pay for it.within a day the loan was refinded.they were great!they are so much better than affirm!they make it very hard to get a refund.

    Sentiment
    • Positive
    Content
    • Payment Options and Reporting
    Apr 18, 2023
  • They only take a Drivers License or…

    They only take a Drivers License or State ID for verification? That's weird, they don't take passports, visas, or any form of legal identification, only Driver's License and State IDs.

    Sentiment
    • Negative
    Content
    • Identity Verification Process
    Feb 15, 2023
  • Worst finance company o bought a gazebo…

    Worst finance company o bought a gazebo from wayfair damaged and defective and breadpay expects me to pay my monthly payment without a resolution

    Sentiment
    • Negative
    Content
    • Payment Processing Issues
    Jan 31, 2023
  • Easily the worst credit card

    Easily the worst credit card I have ever had. They locked transactions for weeks and I couldn't get it unlocked without waiting on the line for hours.

    Sentiment
    • Negative
    Content
    • Payment Processing Issues
    Jan 11, 2023
  • Bread made it easy

    Bread made it easy to complete a large purchase without paying interest. Simple installments and easy UI.

    Sentiment
    • Positive
    Content
    • Payment Options and Reporting
    Aug 09, 2022
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Sentiment Analysis (of 30 reviews)
-50 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Bread Pay  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Financial Services Consultants, Market Research Analysts, Product Managers in FinTech, Risk and Compliance Officers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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