Mixed Customer Sentiment Towards Bouygues Telecom Services
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Mixed Customer Sentiment Towards Bouygues Telecom Services

Customers have mixed opinions about Bouygues Telecom's services. While some praise the customer support and service quality, others express frustration over technical issues, billing problems, and connectivity issues. The app is criticized for being buggy and difficult to use. Complaints range from long periods without internet to dissatisfaction with pricing and network reliability. Despite some positive feedback on customer service resolution, the overall sentiment is divided, with many users feeling let down by the company's performance and offerings.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • 2 rdv, 2 demi journĂ©es bloquĂ©s chez nous et cela ne fonctionne toujours pas!!! Lamentable....

    Sentiment
    • Negative
    Content
    • Technical Support
    Mar 10, 2024

  • L'affichage pour la consommation data du widget ne s'actualise pas.

    Sentiment
    • None
    Content
    • App Performance
    Mar 10, 2024

  • Beaucoup de beug ... n'arrive plus Ă  me connecter , obliger de desinstaller et rĂ©installer.

    Sentiment
    • None
    Content
    • Connection Issues
    Mar 10, 2024

  • promotion mensongĂšre perte de rĂ©seau a tout moment je regrette d'avoir pris cet opĂ©rateur

    Sentiment
    • Negative
    Content
    • Network Quality
    Mar 10, 2024

  • TrĂšs trĂšs déçue, on me facture le dĂ©pannage avec un technicien, alors que je suis restĂ©e 10 jours sans internet, de leur faute en plus, franchement je croyais que cet opĂ©rateur Ă©tait plus sĂ©rieux, je me trompĂ©e đŸ˜€

    Sentiment
    • Negative
    Content
    • Billing Problems
    Mar 10, 2024

  • ImpossibilitĂ© de voir son compte client depuis plusieurs semaines : INADMISSIBLE !!!... AprĂšs 7 essais et renouvellement de mot de passe,j'ai dĂ©sinstallĂ© l'application puis rĂ©installation. Mais, toujours Ă©chec!!... Que comptez vous faire ? Apparemment RIEN. ImpossibilitĂ© de vĂ©rifier ses factures,ou d'y accĂ©der. Manque de respect du client. Vous ne mĂ©ritez que 2 Ă©toiles !!!

    Sentiment
    • None
    Content
    • App Performance
    Mar 10, 2024
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Bouygues Telecom based on online reviews collected from Google Play. The analysis helps Telecommunications Managers, Customer Experience Analysts, Market Researchers, Product Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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