Mixed Customer Sentiment Towards Bouygues Telecom Services
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    • Telecommunications Managers
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    • Market Researchers
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Mixed Customer Sentiment Towards Bouygues Telecom Services

Unlock Insights: Bouygues Telecom Customer Feedback Report

Customers have mixed opinions about Bouygues Telecom's services. While some praise the customer support and service quality, others express frustration over technical issues, billing problems, and connectivity issues. The app is criticized for being buggy and difficult to use. Complaints range from long periods without internet to dissatisfaction with pricing and network reliability. Despite some positive feedback on customer service resolution, the overall sentiment is divided, with many users feeling let down by the company's performance and offerings.

Source: Google Play Reviews of Bouygues Telecom

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Customer Feedback Analysis of Bouygues Telecom

Uncover the detailed sentiments of Bouygues Telecom users. Insights on connectivity, service, and app performance for strategic decisions.

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Custom Date - Mar 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • 2 rdv, 2 demi journées bloqués chez nous et cela ne fonctionne toujours pas!!! Lamentable....

    Sentiment
    • Negative
    Content
    • Technical Support
    Mar 10, 2024

  • L'affichage pour la consommation data du widget ne s'actualise pas.

    Sentiment
    • None
    Content
    • App Performance
    Mar 10, 2024

  • Beaucoup de beug ... n'arrive plus à me connecter , obliger de desinstaller et réinstaller.

    Sentiment
    • None
    Content
    • Connection Issues
    Mar 10, 2024

  • promotion mensongère perte de réseau a tout moment je regrette d'avoir pris cet opérateur

    Sentiment
    • Negative
    Content
    • Network Quality
    Mar 10, 2024

  • Très très déçue, on me facture le dépannage avec un technicien, alors que je suis restée 10 jours sans internet, de leur faute en plus, franchement je croyais que cet opérateur était plus sérieux, je me trompée 😤

    Sentiment
    • Negative
    Content
    • Billing Problems
    Mar 10, 2024

  • Impossibilité de voir son compte client depuis plusieurs semaines : INADMISSIBLE !!!... Après 7 essais et renouvellement de mot de passe,j'ai désinstallé l'application puis réinstallation. Mais, toujours échec!!... Que comptez vous faire ? Apparemment RIEN. Impossibilité de vérifier ses factures,ou d'y accéder. Manque de respect du client. Vous ne méritez que 2 étoiles !!!

    Sentiment
    • None
    Content
    • App Performance
    Mar 10, 2024
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Sentiment Analysis (limited preview)
10 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Bouygues Telecom based on online reviews collected from Google Play. The analysis helps Telecommunications Managers, Customer Experience Analysts, Market Researchers, Product Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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