Customer Perspectives on Türk Telekom: Strengths and Challenges
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Customer Perspectives on Türk Telekom: Strengths and Challenges

The reviews for Türk Telekom highlight a mix of positive and negative experiences. Many users appreciate the user-friendly application, promotional offers like the 'sil süpür' event, and satisfactory internet service, giving the company a decent overall rating. However, frustrations arise from connectivity issues, with some users reporting poor network coverage and high pricing for packages. Overall, while there are commendable features and satisfied customers, significant concerns regarding service reliability and application functionality persist. This duality indicates a need for improvement in network performance and user experience to enhance customer satisfaction.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • ayfon 6s telefonuma yüklediğim türk telekom online uygulaması neden açılmıyor hemen dışarı atıyor yardımcı olabilirmisiniz.

    Sentiment
    • Positive
    Content
    • App Performance
    Oct 03, 2024

  • Şimdi sil süpür 7 günlük 30 gb internet verdi. O yüzdrn 5 yıldız 🤗

    Sentiment
    • Positive
    Content
    • Promotions And Offers
    Oct 03, 2024

  • Berbat bir şirket şebeke hiç cekmiyor bu operatöre gectigim için çok pişmanım bir yıldız bile hak etmiyor

    Sentiment
    • Negative
    Content
    • Network Quality
    Oct 03, 2024

  • gayet güzel, başarılı ve de güçlü 👏👍💪

    Sentiment
    • Positive
    Content
    • Customer Satisfaction
    Oct 03, 2024

  • Müşteri deneyimi haftası çekilişine katılamıyorum

    Sentiment
    • Positive
    Content
    • Promotions And Offers
    Oct 03, 2024

  • 1 yıldız bile fazla bu uygulamaya İnterneti hiç çekmiyor İnterneti malum bir yerleriyle yapmışlar paketler çok pahalı sizin yapacağınız uygulamanın ve çekmeyen İnternetin A#

    Sentiment
    • Negative
    Content
    • Network Quality
    Oct 03, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Türk Telekom based on online reviews collected from Google Play. The analysis helps Telecommunications Managers, Customer Service Executives, Marketing Strategists, Product Development Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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