Mixed User Reviews for Bigbasket Grocery App Highlight Key Service Issues
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Mixed User Reviews for Bigbasket Grocery App Highlight Key Service Issues

Unlock Insights: Bigbasket App User Feedback Analysis

The reviews for the 'bigbasket: 10 min Grocery App' reflect a mixed user experience. While some users praise the app for its prompt delivery and quality service, others express dissatisfaction over order cancellations, poor customer service, and the delivery of expired products. Users highlight the app's ease of use for purchasing groceries and availability of certain products not found in local stores. However, complaints about rude delivery personnel and issues with the return process contribute to a negative perception among several users. Overall, the app shows potential but requires significant improvements in service quality and customer relations to enhance user satisfaction.

Source: Google Play Reviews of bigbasket: 10 min Grocery App

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Customer Feedback Analysis of bigbasket: 10 min Grocery App

Insightful analysis on Bigbasket Grocery App user feedback, covering delivery, quality, and service satisfaction.

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Custom Date - Mar 18, 2025
Popular Phrases (limited preview)
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  • Yah company ek number ki bakwas hai ride ko Sapna dikhati Hai Lekin ride ke paise kha jaati Hai company mein kam mat Karna rider

    Sentiment
    • Negative
    Content
    • Customer Service
    Mar 12, 2025

  • BEST DELIVERY BIG BASKET KUDASAN GANDHINAGAR NICE

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Mar 12, 2025

  • One of the worst app I have ever used the order gets cancelled automatically

    Sentiment
    • Negative
    Content
    • Order Cancellation
    Mar 12, 2025

  • some products prices is high otherwise good

    Sentiment
    • Positive
    Content
    • Pricing Issues
    Mar 12, 2025

  • delivery by B B is so fast that by the time you close your payment app, item arrives at your door. awesome. It is a thrilling experience. good luck BB

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Mar 12, 2025

  • Uninstalled big basket, they are selling expired products and the return/exchange process is so annoying that it's better you don't watse your time and order from other vendors.

    Sentiment
    • Negative
    Content
    • Product Quality
    Mar 12, 2025
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Sentiment Analysis (limited preview)
40 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for bigbasket: 10 min Grocery App based on online reviews collected from Google Play. The analysis helps Retail Managers, Market Analysts, Product Managers, Customer Service Directors, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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