Mixed Reviews for Between the Sheets: Praise for Inventory, Quality Products, and Customer Service but Concerns with Order Processing and Returns
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Mixed Reviews for Between the Sheets: Praise for Inventory, Quality Products, and Customer Service but Concerns with Order Processing and Returns

Between the Sheets receives mixed reviews, with customers praising the beautiful inventory, quality products like sheets and pillows, and excellent customer service from specific staff members. However, some complaints mention issues with order processing, product quality diminishing over time, and challenges with returns and refunds. Customers appreciate the unique items available but highlight disparities in product quality and customer service consistency.

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Custom Date - May 25, 2024
Featured Content
  • Great selection and helpful staff.

    Great selection and helpful staff.Lots of choice, i was happy to see Christian Lacroix cushions here. Will definitely come back.

    Sentiment
    • Positive
    Content
    • Product Variety
    Aug 09, 2021
  • Excellent Customer Service

    Excellent Customer Service both in the store in West Hollywood by Chris and Edgar in the online department.

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 19, 2018
  • Love the pillow inserts

    Love the pillow inserts! My shams look plump and beautiful!

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 03, 2018
  • I haven’t received the order yet

    I haven’t received the order yet! I had to track it down. There was damage. There was no current info on when it would be replaced and delivered! Seriously??

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Feb 23, 2018
  • Beautiful inventory and helpful sales …

    Beautiful inventory and helpful sales people!

    Sentiment
    • Positive
    Content
    • Store Experience
    Oct 26, 2017
  • Love your store!!

    Love your store!!Staff is always pleasant and helpful!!!Just love to bring my friends in...and love to browze!!!

    Sentiment
    • Positive
    Content
    • Store Experience
    Oct 26, 2017
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Sentiment Analysis (of 30 reviews)
55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Between the Sheets  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Developers, Customer Service Trainers, Quality Assurance Specialists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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