Mixed Feedback on BetterHelp: Ease of Use and Therapist Quality Praised, Billing and Connectivity Issues Raised
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Mixed Feedback on BetterHelp: Ease of Use and Therapist Quality Praised, Billing and Connectivity Issues Raised

BetterHelp receives mixed reviews from users, with positive feedback on ease of use, affordable pricing, and helpful therapists, but also negative comments on billing issues, therapist match challenges, and occasional connectivity problems. Users appreciate the convenience of online therapy, ability to switch therapists, and journaling feature. Some users reported significant improvements in their mental health while using BetterHelp. However, concerns were raised about transparency in billing practices and therapist professionalism. Overall, BetterHelp offers a variety of therapy options, good therapist matching services, and a user-friendly app.

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  • Customer Experience Strategists
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  • Marketing Managers in Healthcare

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • plus plus

    BetterHelp encourages everyone to open the pandoras box. It makes you realize that therapy is not just for the weak but also for the strong.

    Sentiment
    • Positive
    Content
    • Effectiveness of Therapy
    Apr 26, 2024
  • I’ve been lucky to get a great…

    I’ve been lucky to get a great therapist. And the app itself makes this easy :)

    Sentiment
    • Positive
    Content
    • Therapist Matching
    Apr 25, 2024
  • Easy to use website

    Easy to use website. You will be able to find help for anything you are looking for. I have attended single therapy session as well as group sessions.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 24, 2024
  • My experience with BetterHelp has been…

    My experience with BetterHelp has been amazing, from signing up to my first session everything was easy and exciting. This is my first time with using therapy and BetterHelp has made it the most fun and inviting experience ever!

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 18, 2024
  • Therapist very helpful

    Therapist very helpful. Love the journal option. Helps to clarify thoughts, emotions, and feelings, that are neither right nor wrong.

    Sentiment
    • Positive
    Content
    • Effectiveness of Therapy
    Apr 18, 2024
  • A great mix of "app" and real in person therapy

    A great mix of "app" and real in person therapy. I joined after an outsized bout of anxiety, and found the combination of prompts, exercises and therapist sessions quite helpful. A fraction of office therapy cost, as well.

    Sentiment
    • Positive
    Content
    • Affordability
    Apr 16, 2024
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Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for BetterHelp  based on online reviews collected from Trustpilot. The analysis helps Mental Health Professionals, Digital Health Entrepreneurs, Customer Experience Strategists, Healthcare Analysts, Marketing Managers in Healthcare to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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