Challenges in Order Fulfillment: Beautystoredepot Trustpilot Reviews
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Challenges in Order Fulfillment: Beautystoredepot Trustpilot Reviews

Customer reviews on Trustpilot for Beautystoredepot indicate significant issues with order fulfillment, delayed deliveries, lack of communication, and unresponsive customer service. Many customers complain about not receiving their orders despite being charged, facing difficulties in contacting the company, and experiencing delays without clear explanations. Some customers express frustration over partial orders, missing items, and unsuccessful refund requests. The overall sentiment is negative due to prolonged waiting times, unfulfilled orders, and poor customer support.

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Custom Date - May 18, 2024
Featured Content
  • I received only 1 out of two items and…

    I received only 1 out of two items and didn't receive the most expensive item in my order. I never received a reply to my request for a refund although my credit card was charged immediately (before shipping) for the full order. I lost more than $70 in the transaction. Very displeased.

    Sentiment
    • Negative
    Content
    • Product Not Received
    Jun 10, 2023
  • Do not waste your time or money

    Do not waste your time or money. Stick with Amazon!

    Sentiment
    • Negative
    Content
    • Product Quality and Price
    May 02, 2023
  • Never received my order without any…

    Never received my order without any follow up from beauty store depot. I was able to take my business elsewhere so i won’t be using this site anymore

    Sentiment
    • Negative
    Content
    • Product Not Received
    May 02, 2023
  • Placed an order on Beauty Store Depot…

    Placed an order on Beauty Store Depot and was billed on 2/12/23. I never got my order. I went to contact the company on 4/26/2023 through the 1-800 number and it was "busy". I clicked the website link on the email confirmation and I got Dermava (formerly Beauty Store Depot). I called their number and I cannot get through unless I create a patient profile. No way am I giving them my information!

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Apr 27, 2023
  • I placed my order on March 1st and…

    I placed my order on March 1st and still have not received it. I would like to cancel this order.

    Sentiment
    • Negative
    Content
    • Order Status Inquiries
    Apr 25, 2023
  • Only received partial order I placed…

    Only received partial order I placed and paid for on March 6. I've reached out to Beauty Store Depot& Dermava. Still no product!

    Sentiment
    • Negative
    Content
    • Product Not Received
    Mar 31, 2023
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Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Beautystoredepot  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Executives, Supply Chain Analysts, Digital Marketing Professionals, Retail Business Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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