User Feedback Summary of Banco de Occidente Móvil App
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User Feedback Summary of Banco de Occidente Móvil App

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The reviews for the 'Banco de Occidente M贸vil' app reveal a mix of user experiences. While some users appreciate the app's functionality and recent improvements, many express frustration with its performance issues, including failure to process payments and access account information. Users report challenges with errors during enrollment, slow transaction reflections, and the lack of essential features like PSE payments. Suggestions for enhancements include integrating Apple Wallet, adding budgeting tools, and improving the user interface for better visibility of transactions. Despite a few positive remarks about usability and updates, the overall sentiment leans towards dissatisfaction due to recurring technical problems.

Source: App Store Reviews of Banco de Occidente Móvil

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Customer Feedback Analysis of Banco de Occidente Móvil

In-depth analysis of Banco de Occidente Móvil app user feedback, covering functionality, UX, and improvement suggestions.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Costos exagerados

    Banco costoso cobran por cada transferencia o retiro, estoy cancelando la cuenta en los pr贸ximos d铆as

    Sentiment
    • Negative
    Content
    • Payment Options Limitations
    Oct 23, 2024
  • Comentario

    Ser铆a bueno que cuando uno realice el pago inmediatamente se vea reflejado el cambio en la interfaz

    Sentiment
    • None
    Content
    • User Experience Feedback
    Oct 18, 2024
  • Bolsillos

    Las cuentas de ahorros deber铆an tener opci贸n de bolsillos por seguridad y para organizaci贸n financiera.

    Sentiment
    • Positive
    Content
    • Feature Requests
    Oct 16, 2024
  • Apple Wallet

    Falta Apple Wallet y la opci贸n para congelar y descongelar tarjetas.

    Muchas gracias.

    Sentiment
    • None
    Content
    • Feature Requests
    Oct 15, 2024
  • Bolsillos

    Me gusta la aplicaci贸n, pero ser铆a bueno si tuviera bolsillos para separar el dinero

    Sentiment
    • Positive
    Content
    • Feature Requests
    Oct 13, 2024
  • Felicidades.

    Felicitaciones, est谩n s煤per mejorando sigan as铆. Adi贸s

    Sentiment
    • Positive
    Content
    • Positive User Experiences
    Oct 03, 2024
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20 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Banco de Occidente Móvil based on online reviews collected from App Store. The analysis helps Mobile App Developers, User Experience Designers, Financial Analysts, Product Managers, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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