Unlock Insights: Babbel Language App Customer Feedback Report
Mixed reviews for Babbel's language learning app, highlighting issues with subscription costs, technical glitches, lack of conversational lessons, and varying levels of difficulty. Users praise its functionality and teaching methods but express concerns about the content diversity and auto-renewal practices.
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When doing the lessons and having only one answer below, it gives the answer away. Additionally, trying to figure out what the lesson entails is difficult at times without an explanation. Lastly, the student should be able to go back to beginning lessons and review and this is very difficult to do. I’ve been studying vocabulary on my own with much better success than what I’ve gained from Babbel. As a result I have been avoiding Babbel.
Sentiment
Negative
Content
Learning Experience and Methodology
Apr 22, 2024
Sneaky auto renew
Auto renews without warning, only tells you when you’re charged. And if you try to cancel the day you find out, they won’t let you until the next cycle.
That’s the behavior of an app that doesn’t believe in its offering. Bad form.
Sentiment
Negative
Content
Subscription Payment Issues
Apr 22, 2024
good for beginners
this is perfect for those who sre just starting out, but once you get like half way through you’re gonna wanna start supplementing other sources like podcasts and books to continue learning
Sentiment
Positive
Content
Learning Experience and Methodology
Apr 17, 2024
Great — More languages?
Great app, I used it to keep up on my French for quite awhile and also to start learning German. Things are very intuitive and laid out well. It made it very easy to learn writing/reading/speaking which is a hard combo to find. I didn’t renew my subscription the last time though because they only support 14 languages (mostly western) and I was getting into learning Korean which they don’t have. I’ll keep an eye on things though and will definitely be returning if they ever add support for more ...
Sentiment
Positive
Content
Language Availability and Diversity
Apr 16, 2024
Make sure to cancel prior to end of renewal date
Per the fine print in the “terms and conditions”, your access auto-renews and if you are done dealing with this not very effective app, you’d better cancel this auto-renewal before your subscription expires because otherwise they will charge you for the renewal and run with your money.
Sentiment
Negative
Content
Subscription Payment Issues
Apr 16, 2024
Meh for the price
Price is ok but hard to maintain consistent practice for reasons below. Gives you more sentences in the beginning and moves faster than Duolingo but makes you spell the new words out!! At the first part of the lesson there are no tips for spelling which is HARD when you’re trying to learn French.Also introduces a lot of extra words to make sentences so prior knowledge is helpful to figure out the context. And the microphone is reeeaaalllyyy picky. Overall, more advanced than Duolingo but hardly...
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This page displays purchase options and a preview of the customer feedback analysis report for Babbel - Language Learning based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Marketing Professionals, Customer Success Specialists, Language Educators to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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