Mixed Reviews: Praise for New Manager & Maintenance Crew, Complaints About Poor Management & Maintenance Issues
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Mixed Reviews: Praise for New Manager & Maintenance Crew, Complaints About Poor Management & Maintenance Issues

Unlock Insights: AXIS Delray Beach Customer Feedback Report

1495 Spring Harbor Dr, Delray Beach, FL 33445, United States

Axis Delray Beach receives mixed reviews, with some residents praising the new manager and maintenance crew, while others complain about poor management, unresponsive staff, recurring maintenance issues, and communication problems. Residents highlight issues such as plumbing problems, unanswered maintenance requests, high rent for outdated apartments, lack of proper amenities, and bad customer service. Several reviewers mention difficulties in reaching management, delays in resolving maintenance issues, and general dissatisfaction with the living conditions and services provided at Axis Delray Beach.

Source: Google Business Reviews of AXIS Delray Beach

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Customer Feedback Analysis of AXIS Delray Beach

Discover key insights from AXIS Delray Beach's mixed customer feedback. Ideal for property managers seeking improvement.

Featured Content
  • Tracy is excellent. She really cares about the residents and the community. When I have a problem she gets it figured out. She is a great addition to Axis.

    Sentiment
    • Positive
    Content
    • Staff Customer Service
  • Christobell and Eugene made our move a great success! They managed to treat my family with the upmost respect and absolutely made our process as easy as possible. Bravo ! Great job!

    Sentiment
    • Positive
    Content
    • Move-in Process
  • AMAZING STAFF! PROCESS WAS SO FAST! COULDNT BE MORE HAPPIER!

    Sentiment
    • Positive
    Content
    • Staff Customer Service
  • This place was horrible. 0 stars. Awful management. They never answer the phone, or do anything to help you. Extremely overpriced and trash. The apartment is terrible and not what it looks like online.

    Sentiment
    • Negative
    Content
    • Management Communication
  • Check before you move, they show you an apt and then they give you one full of cockroaches, check the bathroom before living there, they gave me a dirty carpet, broken sheet metal on half-painted walls, nothing they show you, parking without light in Lots of parts, been stolen before

    Sentiment
    • Negative
    Content
    • Apartment Conditions
  • Best customer service ever, the place is kept in a good classy matter, I enjoyed

    Sentiment
    • Positive
    Content
    • Staff Customer Service
  • See All Reviews
Sentiment Analysis (limited preview)
-34 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for AXIS Delray Beach based on online reviews collected from Google Business. The analysis helps Property Managers, Real Estate Investors, Customer Experience Analysts, Operations Managers, Real Estate Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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