Mixed Reviews for Avis Alquiler de coches - Malaga
Unlock Insights: Avis Malaga Car Rental Customer Feedback Report

Mixed Reviews for Avis Alquiler de coches - Malaga

Aeropuerto De Malaga, Av. del Comandante García Morato, Churriana, 29004 Málaga, Spain

Mixed reviews for Avis Alquiler de coches - Malaga with praise for attentive staff, efficient service, and good car conditions. However, issues such as unexpected charges, lack of transparency, and poor customer service were highlighted by some customers.

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Popular Phrases (of 30 reviews)
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  • Very happy with the service, vehicle, price and easy of renting

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • My worst rental experience. I booked the car online and during pick-up the price was doubled. I paid for windshield insurance online and at pick up the woman said I have no insurance and I need to buy.Felt like a fraud, I don't recommend.

    Sentiment
    • Negative
    Content
    • Insurance and Charges

  • Lamentable, me cobraron 375 euros de mĂĄs cuando ya tenia todo el alquiler pagado desde un primer momento, encima me cobraron por retraso en la entrega cuando lo devolvĂ­ media hora antes, unos ladrones, (edito, pongo 3 estrellas porque al final se arreglo el problema y me devolvieron el dinero)

    Sentiment
    • None
    Content
    • Price Transparency and Additional Costs

  • I had pretty good experience with Budget car rental at Malaga Airport. Everything was organized very efficiently and conveniently (just follow the signs at the airport). They have variety of cars at the competitive prices. You can make reservations through different apps (I used Expedia).

    Sentiment
    • Positive
    Content
    • Booking Experience and Process

  • When we returned the car, Franciso helped us at the Malaga airport office. His treatment was very friendly and professional and he quickly resolved our request.Thank you so much

    Sentiment
    • Positive
    Content
    • Customer Service and Staff Friendliness

  • The Avis employees were diligent and showed a positive and attentive attitude to serve me correctly.The pick-up of the vehicle was very quick, and the directions both to find the agency and to leave the airport were absolutely clear.

    Sentiment
    • Positive
    Content
    • Pick-Up and Drop-Off Process
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Sentiment Analysis (of 30 reviews)
36 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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