Mixed Reviews for Avis Alquiler de coches - Malaga
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Mixed Reviews for Avis Alquiler de coches - Malaga

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Aeropuerto De Malaga, Av. del Comandante García Morato, Churriana, 29004 Málaga, Spain

Mixed reviews for Avis Alquiler de coches - Malaga with praise for attentive staff, efficient service, and good car conditions. However, issues such as unexpected charges, lack of transparency, and poor customer service were highlighted by some customers.

Source: Google Business Reviews of Avis Alquiler de coches - Malaga

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Customer Feedback Analysis of Avis Alquiler de coches - Malaga

Uncover insights from Avis Malaga car rental reviews. Analyze customer feedback on service, charges, and car quality for informed decisions.

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  • Very happy with the service, vehicle, price and easy of renting

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • My worst rental experience. I booked the car online and during pick-up the price was doubled. I paid for windshield insurance online and at pick up the woman said I have no insurance and I need to buy.Felt like a fraud, I don't recommend.

    Sentiment
    • Negative
    Content
    • Insurance and Charges

  • Lamentable, me cobraron 375 euros de mĂĄs cuando ya tenia todo el alquiler pagado desde un primer momento, encima me cobraron por retraso en la entrega cuando lo devolvĂ­ media hora antes, unos ladrones, (edito, pongo 3 estrellas porque al final se arreglo el problema y me devolvieron el dinero)

    Sentiment
    • None
    Content
    • Price Transparency and Additional Costs

  • I had pretty good experience with Budget car rental at Malaga Airport. Everything was organized very efficiently and conveniently (just follow the signs at the airport). They have variety of cars at the competitive prices. You can make reservations through different apps (I used Expedia).

    Sentiment
    • Positive
    Content
    • Booking Experience and Process

  • When we returned the car, Franciso helped us at the Malaga airport office. His treatment was very friendly and professional and he quickly resolved our request.Thank you so much

    Sentiment
    • Positive
    Content
    • Customer Service and Staff Friendliness

  • The Avis employees were diligent and showed a positive and attentive attitude to serve me correctly.The pick-up of the vehicle was very quick, and the directions both to find the agency and to leave the airport were absolutely clear.

    Sentiment
    • Positive
    Content
    • Pick-Up and Drop-Off Process
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Sentiment Analysis (limited preview)
36 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Avis Alquiler de coches - Malaga based on online reviews collected from Google Business. The analysis helps Market Research Analysts, Customer Experience Managers, Automotive Industry Consultants, Travel and Tourism Marketers, Car Rental Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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