Avis Alquiler de coches - Malaga: Mixed Customer Reviews
Unlock Insights: Avis Malaga Car Rental Customer Feedback Report

Avis Alquiler de coches - Malaga: Mixed Customer Reviews

Aeropuerto De Malaga, Av. del Comandante García Morato, Churriana, 29004 Málaga, Spain

Mixed reviews for Avis Alquiler de coches in Malaga, with customers praising the efficient service and friendly staff, but some complaints about hidden costs and poor communication regarding insurance. Key points include quick pick-up processes, excellent car conditions, and helpful employees. However, issues with additional charges, lack of transparency on pricing, and unprofessional behavior have been reported.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Very happy with the service, vehicle, price and easy of renting

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendation

  • Friendly, quick and helpful check in!!!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism

  • Cheerful and helpful staff. Very quick service at pick-up and return.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism

  • 0 empatĂ­a y malĂ­sima atenciĂłn al cliente. Nos ha atendido una chica sĂșper antipĂĄtica que no ha colaborado nada. FATAL.

    Sentiment
    • Negative
    Content
    • Customer Service Experience

  • They made us pay 800€ for the damages that were already on the car before we drive it.

    Sentiment
    • Negative
    Content
    • Damage Charges and Disputes

  • Great car. Easy process. Great value.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendation
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Sentiment Analysis (of 30 reviews)
36 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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