Executive Summary of User Complaints on 'Astrology Horoscope' App
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Executive Summary of User Complaints on 'Astrology Horoscope' App

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The reviews for the 'Astrology Horoscope' app largely reflect dissatisfaction with its subscription model. Many users report difficulties in canceling subscriptions, with some noting that charges continue even after cancellation attempts. Complaints include unauthorized charges, lack of responsive customer support, and the impression of being scammed. Users express frustration over automatic billing practices and emphasize the importance of cautiously managing subscriptions. Overall, these reviews indicate significant issues with user experience and customer service, leading to strong negative sentiments towards the app.

Source: App Store Reviews of Astrology Horoscope

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Customer Feedback Analysis of Astrology Horoscope

Uncover critical insights into 'Astrology Horoscope' app with our detailed user feedback analysis report.

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Custom Date - Jan 30, 2025
Popular Phrases (limited preview)
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  • No help

    They don’t replay on the email help desk since 3 weeks

    Sentiment
    • Negative
    Content
    • Customer Support Failures
    Mar 29, 2024
  • Scammers

    I unsubscribed, sent an e-mail to the support department and "supposedly" they canceled my subscription, but the money is still being charged! Scandal!

    Sentiment
    • Negative
    Content
    • Billing Complaints
    Jan 20, 2024
  • Don’t insta, they will charge you even if you cancel!

    Watch out for this app, they will keep charging you after trial period even if you cancel the subscription on the App store!

    Sentiment
    • Negative
    Content
    • Billing Complaints
    Apr 24, 2023
  • Cancel of subscription

    How can I cancel the subscription? In Apple ID it is written I don’t have any subscription BUT payment still goes.

    Sentiment
    • Negative
    Content
    • Cancellation Problems
    Jul 03, 2022
  • Xd🤣😂😅

    Zapytałam się kuli czy ta gra jest głupia a ona odpowiedziała: tak-zdecydowanie🤣🤣🤣😂😅.więc posłuchajcie kuli nie instalujcie

    Sentiment
    • Negative
    Content
    • Negative Feedback
    Jul 14, 2020
  • Cleo

    Czemu nie można za darmo głupole jestem Cleo I ta gra ma być za darmo

    Sentiment
    • Negative
    Content
    • Negative Feedback
    Jul 04, 2020
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-100 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Astrology Horoscope based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Customer Support Managers, Marketing Professionals, User Experience Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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