Mixed Customer Feedback for Aspiration: Service Quality, Efficiency, and Trust
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Mixed Customer Feedback for Aspiration: Service Quality, Efficiency, and Trust

Mixed customer feedback on Aspiration with a focus on customer service quality, efficiency, and trust. While some praise the bank's services, rewards, and environmental contributions, others express frustration with account access issues, language barriers in support, and delays in resolving disputes. Positive comments highlight friendly and helpful representatives, quick responses, and satisfaction with banking operations. However, negative feedback mentions difficulties in reaching support, account security concerns, and dissatisfaction with certain policies and procedures.

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  • Financial Analysts
  • Marketing Managers
  • Customer Experience Officers
  • Environmental Policy Advisors
  • Banking Consultants

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The Customer Service Agent was…

    The Customer Service Agent was courteous and helpful. He answered my question with dignity and respect.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 02, 2024
  • Always professional and always answer…

    Always professional and always answer our questions and always solve our problems

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 01, 2024
  • the young women was pleasant

    the young women was pleasant, friendly, and knew what she was doing, I throughly enjoyed my conversation with her.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 26, 2024
  • Great online and phone service

    Online services are easy and if the transaction id complicated and requires a phone call, the telephone response is immediate and efficient.

    Sentiment
    • Positive
    Content
    • Efficiency in Resolving Issues
    Mar 15, 2024
  • Bank services and no guilt!

    Aspiration is providing me money services and saving the planet a little every day!

    Sentiment
    • Positive
    Content
    • Banking Features and Benefits
    Mar 12, 2024
  • Do not trust this bank they let people…

    Do not trust this bank they let people steal money from disabled people

    Sentiment
    • Negative
    Content
    • Dispute Resolution
    Mar 08, 2024
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Aspiration  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Marketing Managers, Customer Experience Officers, Environmental Policy Advisors, Banking Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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