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Mixed User Feedback on ASES Vital App: Benefits and Challenges

Unlock Insights: ASES Vital App User Feedback Report

The ASES Vital App has received mixed feedback from users. Many appreciate its convenience, especially for accessing Medicaid services and displaying virtual cards. Users like Jennifer Gonzales received commendations for her helpful support. However, several complaints highlight significant issues, including technical problems, difficulties in recertification, and lack of assistance from personnel unfamiliar with the app. Users have expressed frustration with unresponsive features and inadequate communication regarding document submissions. Despite the useful intent of the app, many feel it complicates processes rather than streamlining them, leading to calls for improvements or even elimination. Overall, while some users find it beneficial, others face hurdles that lessen its effectiveness.

Source: App Store Reviews of ASES Vital App

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Customer Feedback Analysis of ASES Vital App

In-depth analysis of ASES Vital App user feedback, uncovering key benefits and challenges for improving service.

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Custom Date - Dec 08, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Excelente servicio

    Jennifer González me atendió excelente pude resolver en poco tiempo. Gracias!

    Sentiment
    • Positive
    Content
    • Helpful Customer Support
    Mar 07, 2025
  • Malisima

    Ni siquiera permite hacer la recertificacion

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Sep 26, 2023
  • Problemas con la app

    Intento entrar a la app pero me dice que necesito actualizarla.. cuando intento actualizarla nisiquiera me da la opcion. Solo pude entrar una vez.

    Sentiment
    • Negative
    Content
    • User Experience Challenges
    Sep 18, 2023
  • Vieques

    Estuvo hoy en Vieques el personal de la agencia y fue de gran ayuda a la comunidad educándonoslo y guiándonos con la aplicación. Gracias Martínez y a la Srta Rosario. Gran equipo.

    Sentiment
    • Positive
    Content
    • Community Engagement
    Sep 08, 2023
  • Ases vital App

    Muy útil esta nueva app…si se te queda la tarjeta la puedes mostrar virtual ☺️

    Sentiment
    • Positive
    Content
    • Convenience of Virtual Card
    Mar 14, 2023
  • Great app!

    Muy útil esta nueva app de Ases. Puedo tener mi tarjeta en formato virtual y la muestro rápido y fácil cuando voy a recibir cualquier servicio médico. Muy buena!!

    Sentiment
    • Positive
    Content
    • Positive User Feedback
    May 19, 2022
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Sentiment Analysis (limited preview)
50 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ASES Vital App based on online reviews collected from App Store. The analysis helps Product Managers, Customer Support Managers, App Developers, Healthcare Administrators, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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