Aquatica Bath: Mixed Reviews Highlighting Customer Service and Delivery Issues
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Aquatica Bath: Mixed Reviews Highlighting Customer Service and Delivery Issues

Aquatica Bath is a company receiving mixed reviews, with customers praising exceptional customer service from individuals like Jared but also facing issues like delayed deliveries, defective products, poor communication, and unresponsive customer service. While some clients praise the quality of the products and helpful sales staff, others highlight significant problems with orders, installations, and post-purchase support. Customers express frustration with waiting times, lack of updates, damaged goods, and difficulties in obtaining refunds. Aquatica Bath seems to have a dedicated team but struggles with consistency in service quality and communication.

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  • Product Quality Analysts
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  • Retail Business Owners
  • Marketing Strategists

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • It’s been 15 weeks and I haven’t…

    It’s been 15 weeks and I haven’t received the vanity top.

    Sentiment
    • Negative
    Content
    • Delivery Time and Communication
    Oct 18, 2023
  • Goran was very helpful in the online…

    Goran was very helpful in the online chat to help me get my order taken care of, and put a hold on delivery until we are ready.

    Sentiment
    • Positive
    Content
    • Ordering Process and Communication
    Feb 24, 2023
  • Highly recommended

    The company sells high quality products and backs up everything. The people who work there are great and very responsive.

    Sentiment
    • Positive
    Content
    • Product Quality and Performance
    Feb 12, 2023
  • Beware of lead times

    The product lead time was not made clear on your website. I mistakenly placed my order assuming it would only take a few days.

    Sentiment
    • Negative
    Content
    • Delivery Time and Communication
    Nov 05, 2022
  • Tub Fit Great!

    The particular tub we ordered was a special corner fit and worked great! It was shipped and delivered as scheduled and wife is happy.

    Sentiment
    • Positive
    Content
    • Product Quality and Performance
    Aug 10, 2022
  • Sales help was exceptional

    Sales help was exceptional, and promises to get back to me with requested info was prompt and accurate.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 06, 2022
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Sentiment Analysis (of 30 reviews)
-2 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Aquatica Bath  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Quality Analysts, Supply Chain Coordinators, Retail Business Owners, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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