Mixed Customer Sentiment: Apple's Customer Service and Product Quality Under Scrutiny
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Mixed Customer Sentiment: Apple's Customer Service and Product Quality Under Scrutiny

Mixed reviews for Apple, with customers expressing frustration over customer service, repair issues, and expensive products. Complaints about faulty devices, activation lock, and lack of response from Apple support. However, some customers still appreciate the seamless integration between Apple products and the overall quality of the devices.

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Custom Date - Jul 18, 2024
Featured Content
  • Adoro i dispositivi apple

    Adoro i dispositivi apple, ma sono troppo costosi, valgono la met脿 di quello che la apple chiede.

    Sentiment
    • Positive
    Content
    • Pricing and Value
    Jun 21, 2024
  • Han quitado la promoción de dos meses…

    Han quitado la promoci贸n de dos meses gratis de mi televisor samsung. Creo deberian volver a promocionarse mejor. No es de buen agrado tener que pagar por todo. Debe volver la promoci贸n.

    Sentiment
    • None
    Content
    • None
    Jun 21, 2024
  • Drama met vervangen van batterij…

    Vervangen van batterij werd 2 keer een drama. Batterij niet op voorraad en toen bleek het plaatsen 16 uur te duren. Had al betaald en ben maar gewoon gegaan zonder dat Apple de dienst geleverd heeft

    Sentiment
    • Negative
    Content
    • Device Repair and Replacement
    Jun 21, 2024
  • All Apple is a joke and out for nothing…

    All Apple is a joke and out for nothing but to take your money rather you purchase anything or not. They charge your card and take money out rather you authorize it or not and you can't do anything about it.

    Sentiment
    • Negative
    Content
    • Account and Payment Issues
    Jun 17, 2024
  • Renato had been excellent in assisting…

    Renato had been excellent in assisting me ,please give this man a 50 pound incentive馃挴鉂わ笍

    Sentiment
    • Positive
    Content
    • None
    Jun 15, 2024
  • I love my products

    I love my products, and are happy I can't wait for your next upgrade

    Sentiment
    • Positive
    Content
    • Product Quality
    Jun 15, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-42 Net Promoter
Score
Popular Topics (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Apple  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Marketing Professionals, Customer Service Managers, Business Analysts, Retail Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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