Severe User Discontent with 'Моя Тройка' App Performance and Usability
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Severe User Discontent with 'Моя Тройка' App Performance and Usability

Unlock Insights: 'Моя Тройка' App Customer Feedback Report

The application 'Моя Тройка' has received overwhelmingly negative feedback from users, particularly those transitioning from the previous 'Золотая Корона' app. Common issues include problems with balance updates, inability to top up transport cards, and inconsistent performance across different devices. Users report that the app frequently displays incorrect balances, and support options are often unavailable or ineffective. Many complaints highlight that transactions do not reflect immediately, leading to confusion and frustration. Overall, the app fails to meet user expectations, prompting calls for a return to the previous system and greater accountability from developers.

Source: App Store Reviews of Моя Тройка: навигация и баланс

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Customer Feedback Analysis of Моя Тройка: навигация и баланс

Insightful analysis of 'Моя Тройка' app based on customer feedback. Uncover user discontent & areas for improvement.

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Custom Date - Jan 30, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Помойка

    Удалите парашу эту, даже пополнить не могу

    Sentiment
    • Negative
    Content
    • User Experience Frustrations
    Jan 10, 2025
  • Ужас

    Зачем выпускать то что не работает?

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jan 10, 2025
  • Не работает

    Только карту смогли в приложение завести. Обещанное в приложении не выполняется от слова совсем.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jan 09, 2025
  • Баланс - 0

    На карте есть деньги но в приложении баланс 0

    Sentiment
    • Negative
    Content
    • Payment and Balance Problems
    Jan 08, 2025
  • .

    Код из SMS не приходит ( я давал согласия на уведомления

    Sentiment
    • Negative
    Content
    • Customer Support Concerns
    Jan 07, 2025
  • Пополнение

    Преложение не работает не возможно пополнение баланса дает ошибки часто

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jan 07, 2025
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Sentiment Analysis (limited preview)
-90 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Моя Тройка: навигация и баланс based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Mobile App Developers, Customer Support Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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