Mixed Feedback on 國泰航空 App: Ease of Use vs. Technical Issues
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Mixed Feedback on 國泰航空 App: Ease of Use vs. Technical Issues

Customer reviews for 國泰航空 app highlight mixed feedback. Users appreciate the ease of use and timely reminders but report bugs, crashes, and issues with in-flight entertainment choices. The app's layout is praised for being user-friendly, but technical problems like force exits and system errors hinder the overall experience.

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  • Customer Experience Managers
  • Airline Operations Analysts
  • User Interface Designers

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Custom Date - Jul 17, 2024
Featured Content
  • cannot online check in

    whenever i pressed check in, it leads me to a black page that load endlessly

    Sentiment
    • Negative
    Content
    • App Stability
    Jun 03, 2024
  • Easy to use

    I am really happy to see improvements done all the time. It’s very quick and easy to use.

    Sentiment
    • Positive
    Content
    • User Interface
    Jun 03, 2024
  • Much improved app

    Many bugs ironed out well done CX

    Sentiment
    • Positive
    Content
    • App Stability
    Jun 02, 2024
  • Flying to Narita

    Timely reminders were sent so you would not miss the flight !!!

    Would be great if there are more updates choices for in flight entertainment.

    Sentiment
    • Positive
    Content
    • Entertainment Options
    May 27, 2024
  • Online check good good good

    Cathy Pacific is customer orientated and care. Message will send to remind customer have online check before 48 hours and easy to follow.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 26, 2024
  • Ease of use

    Very efficient layout. Clear steps. User friendly.

    Sentiment
    • Positive
    Content
    • User Interface
    May 19, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for 國泰航空 based on online reviews collected from App Store. The analysis helps Airline Marketing Professionals, Mobile App Developers, Customer Experience Managers, Airline Operations Analysts, User Interface Designers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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