Mixed Reviews Highlight Billing Issues at American Mint
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Mixed Reviews Highlight Billing Issues at American Mint

American Mint faces numerous complaints regarding unordered items, confusing billing tactics, and poor customer service. Customers report being charged for products they did not order, receiving threatening invoices, and struggling to obtain return labels. The company's communication issues, predatory behavior, and unprofessional practices have led to widespread dissatisfaction among consumers.

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Custom Date - May 28, 2024
Featured Content
  • Well

    Well, You cannot access it online, they have to place orders, cancel shipments, send you a return label byphone only. They did say to me yesterday their system is down but their online platform isn't supported they said today. I had to cancel any further shipments today because what they sent me for the return label I did not order.by phone, yesterday they supposed to send me a link to obtaining a return label but they couldn't reach my email. They told it could be on their end or mine, but that sounds like blaming the consumer.

    Sentiment
    • None
    Content
    • Communication Difficulties
    Oct 08, 2022
  • This was a scam

    This was a scam, a remote job scam. I was contacted by someone named Kelly latchaw. Who offered me a remote job for this American Mint LLC. They didn’t run a background check didn’t want my direct deposits info and sent me a fraud check from TD bank to cash. It of course was flagged, none of the money was put into my account. In these times of need where life is so expensive they really are trying to SCAM people when we’re just looking for jobs. DISGRACEFUL.*added* The same check they sent me is on scam.com just like the others they have fooled. Promising a good job with benefits in this economy only to scam people is absolutely trifling.

    Sentiment
    • Negative
    Content
    • Unsolicited Items / Scam
    Jun 18, 2022
  • Use of the name, American.

    When a company uses the name "American," it should be representative of the moral's and value's of respectable business conduct. I have read the reviews and I have strong concerns.After placing an order and waiting a week. I wondered when/if I might see the product or a tracking number. Please do not subscribe me into a program that I did not action(that means, I took action or pursued to be part of).*** Update 3/26/2022 ***I have learn a bit more. There is special pricings which affords you a substantial discount (default) "collect and save." The caveat is they send you a collector coin for previewing. Which you can send back. "Full Disclosure," may be a better approach. SUMMARY This company could do themselves a favor by fully disclosing the program and moving the default option to "Individual Item only." Providing someone the option to save is great. But practices that appear deceptive do not lend themselves to happy customers. In the end the company did do the right thing. But, it will cost them a customer.

    Sentiment
    • Negative
    Content
    • Confusing Offers
    Mar 26, 2022
  • I never received the items ordered

    The ordering of the items was great however the receiving of the items were not!! I have my item numbers and was told by customer service they were on back order. If that were true, I wouldn't have had the item certificate number. I've had difficulty with items being stolen through the postal service, and tracking numbers sent to me not appearing in the usps informed delivery or tracking package website and issues involving my address and identity and it is upsetting they (postal service) and law enforcement allow this to continue after being notified.

    Sentiment
    • Negative
    Content
    • Ordering Experience
    Mar 08, 2022
  • Sleezy business practices

    My brother ordered a bowie knife for my uncle for christmas as a one time purchase, to which i find out one month later was a lie as the company decided to enroll him in a subscription service and charging 113 dollars after receiving a knife none of us ordered. I called the customer service number and spoke with a stacy who said she would send me a return label which i appreciated but what i do not appreciate is a sleezy predatory company trying their money-grabbing tactics on my brother for a simple christmas gift. (and such a cheaply made one at that, terrible knife making) so overall- do not buy from this company.

    Sentiment
    • Negative
    Content
    • Billing Issues
    Jan 10, 2022
  • We are pleased how American Mint treat…

    We are pleased how American Mint treat us they a great company to work with

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 11, 2021
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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