Mixed Reviews for Amerant Mobile Banking App Update
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Mixed Reviews for Amerant Mobile Banking App Update

Amerant Mobile Banking app has received mixed reviews after a recent update, with users facing issues like login problems, crashes, and difficulties with features like Zelle. Customers express frustration over the app's functionality, including problems with face recognition and email verification. Many highlight a downgrade in performance and lack of essential information about their accounts. The customer service overload due to these issues adds to the negative experience for users, impacting their ability to perform transactions smoothly.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Total desastre es decir poco del desastre

    La aplicación después de múltiples intentos para tratar de instalarla, decir que es un desastre es poco. No sirve para nada solo para ver mis cuentas y transferir entre ella para mas nada. No tengo la opción de Zelle. No puedo configurar nada. Ni la tarjeta de debito es un total desastre. Gracias amaranto por hacernos la vida financiera un desastre.

    Sentiment
    • Negative
    Content
    • Zelle Setup Problems
    Nov 15, 2023
  • Un dolor de cabeza!! No logro hacer uso de Zelle

    Para cuentas internacionales no dejaron opción para registrar números telefónicos +58, establecieron las compañías telefónicas por defecto en USA, a pesar de tener registrados email y celular estos no son reconocidos en el módulo de Zelle. App Downgrade! Los clientes somos los grandes perjudicados, brinden soluciones pronto

    Sentiment
    • Negative
    Content
    • International Accounts
    Nov 12, 2023
  • New disappointing app

    After installing this new app, I am having a lot of troubles, first I had to try many tomes to get the codes sent by sms, later I had problems with Zelle, impossible to set up. There is also zero inof about my debit card, by the way I just got a rejection of payment doing a purchase online, I dont know if its related. Finally it all looks like a downgrade. Very bad experience.

    Sentiment
    • Negative
    Content
    • Overall Satisfaction
    Nov 09, 2023
  • Ahora que paso??

    Despues de 10 años usando la app sin ningun problema, ahora se les ocurrio hacer un nuevo loggin a traves de la pagina y se volvio UN DSASTRE!!🤦🏻‍♂️, ya la n no funciona, me envian un email con unos pasos que no son correctos, al verificar mis datoa de cuenta da error, me bloquearon la clave, al recuperar la clave no reconoce mis documentos bancarios y ahora intento llamar y y el servicio en español no detecta la voz ( español) y eso si me cae la llamada, porque esta saturadas las lineas de tanta gente pasando lo mismo que yo. UN TOTAL DESASTRE Y NECESITO HACER PAGOS Y NO PUEDO!! Gracias Amerant!!👍👍

    Sentiment
    • Negative
    Content
    • User Authentication
    Nov 09, 2023
  • New App is a total disaster

    The new App as well as the new website are a total disaster. Nothing works. And since all the clients call client support for help, the service is totally saturated and you cannot get an operator. I have tried for 2 days without success.

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 08, 2023
  • New App Amerant

    New App looks legit and probably one of the best financial apps I’ve seen around. One constructive feedback is being able to import directly code sent via two step verification into the app.

    Sentiment
    • Positive
    Content
    • App Stability
    Nov 06, 2023
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Sentiment Analysis (of 30 reviews)
-37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amerant Mobile Banking based on online reviews collected from App Store. The analysis helps Banking Professionals, App Developers, Customer Experience Managers, Market Analysts, Digital Transformation Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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