Mixed Reviews for Alta River Oaks: Location vs. Management Issues
Unlock Insights: Alta River Oaks Customer Feedback Analysis

Mixed Reviews for Alta River Oaks: Location vs. Management Issues

3636 W Dallas St, Houston, TX 77019, United States

Alta River Oaks presents a mixed experience for residents. While many appreciate the attractive location and amenities, recent management and maintenance issues have led to dissatisfaction. Reviews indicate that staff responsiveness and communication have declined significantly, with problems like poor sound insulation, frequent fire alarms, and unresolved maintenance requests being common complaints. Some residents express frustration over package theft and inadequate responses to incidents, such as car damage and stolen items. Conversely, the leasing team, especially individuals like Kat and Lexi, are praised for their helpfulness and professionalism. Overall, while the apartments are well-designed and attractive, the ongoing operational challenges may deter potential residents.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Love it

    Sentiment
    • Positive
    Content
    • Staff Interaction

  • Asian guy working in the leasing office seems unhappy and irritable.

    Sentiment
    • Negative
    Content
    • Staff Interaction

  • Very good apartments and services. Everything new and fresh

    Sentiment
    • Positive
    Content
    • Apartment Quality

  • Gigi was great and super helpful answering all my questions

    Sentiment
    • Positive
    Content
    • Staff Interaction

  • Super friendly staff and beautiful pool

    Sentiment
    • Positive
    Content
    • Staff Interaction

  • Billy is amazing!

    Sentiment
    • Positive
    Content
    • Staff Interaction
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Sentiment Analysis (of 30 reviews)
-3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Alta River Oaks based on online reviews collected from Google Business. The analysis helps Real Estate Investors, Property Managers, Real Estate Analysts, Customer Service Trainers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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