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  • Who is this report for?
    • Customer Experience Managers
    • Product Managers
    • Mobile App Developers
    • Financial Analysts
    • Marketing Strategists
Al Mulla Exchange App: Users Unhappy with Service and Performance

Unlock Insights: Al Mulla Exchange App Customer Feedback Report

The reviews for the Al Mulla Exchange app reveal a significant level of dissatisfaction among users, primarily due to poor customer service and frequent app malfunctions. Many users report delays in money transfers, with some experiencing issues with receiving funds through the app. The application is criticized for requiring constant updates, causing frustration and inconvenience. Users also mention a lack of effective communication from customer support, either through phone or WhatsApp. Despite some positive remarks about the app's speed and helpfulness, the overwhelming sentiment points towards a need for improvements in reliability, user experience, and customer service effectiveness. Overall, many users express a desire to switch to alternative services due to these ongoing issues.

Source: App Store Reviews of Al Mulla Exchange

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Customer Feedback Analysis of Al Mulla Exchange

In-depth analysis of Al Mulla Exchange app reviews revealing customer service and app issues. Essential insights for improvement.

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Custom Date - Dec 13, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Customer service

    Bad customer service

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Jun 23, 2025
  • Unable to download the update

    Unable to download the update

    Sentiment
    • Negative
    Content
    • App Performance Problems
    Jun 20, 2025
  • Always updates

    .

    Sentiment
    • Negative
    Content
    • User Experience Complaints
    Jun 13, 2025
  • Frequent Updates

    This app is asking for new update every 2 days. Kindly fix this.

    Sentiment
    • Negative
    Content
    • Frequent Updates
    Jun 12, 2025
  • thank you

    very good app and service and fast transfer better rates

    Sentiment
    • Positive
    Content
    • User Experience Complaints
    May 29, 2025
  • Apple pay

    Why the app doesn’t support apple pay

    Sentiment
    • None
    Content
    • Payment Processing Errors
    Dec 29, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Al Mulla Exchange based on online reviews collected from App Store. The analysis helps Customer Experience Managers, Product Managers, Mobile App Developers, Financial Analysts, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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