OneBlinc: Fast Service and Loyal Customer Concerns
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OneBlinc: Fast Service and Loyal Customer Concerns

OneBlinc customers appreciate the fast and easy process of receiving loans, with particular praise for Sheila's exceptional customer service. However, some loyal customers express disappointment in the lack of transparency surrounding the new refinance process, feeling left in the dark about important information. Despite this, the majority of users highlight the quick approvals, efficient service, and overall satisfaction with OneBlinc's operations.

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Custom Date - May 18, 2024
Featured Content
  • Easy to use and good customer support

    Overall this app is easy to use and has come in handy in a pinch. When I was having issues with connection to my bank I had the pleasure of being assisted by Sheila who was very helpful and we were able to fix my problem and get everything back into working order.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Disappointed with lack of transparency

    I have been a loyal OneBlinc customer for a few years and OneBlinc always exceeded my expectations until recently. The lack of transparency regarding the new refinance process is disappointing. The new process should have applied to new customers only and not existing customers. Secondly customers should have received advance notice of the change with the refinance process. Also, every financial institution communicates how many payments are required and tentative date for refinance. For OneBlinc to withhold this information from its loyal customers is very disappointing. OneBlinc exist because of its loyal customers and we deserve transparency and respect instead of OneBlinc's predeveloped cut and paste responses. The lack of transparency which is shared on Google reviews by other loyal customers should prompt OneBlinc to communicate with it's customers. The refinance date and number of payments required (10) for refinance was previously provided, however no one at OneBlinc will explain why customer service is no longer able to provide the information to the customers and why refinance after 10 payments is no longer an option. Truth, honesty, transparency and respect is what loyal OneBlinc customers desire and deserve instead of having our trust in OneBlinc erode and diminish.

    Sentiment
    • Negative
    Content
    • Transparency and Communication
    Apr 12, 2024
  • Smooth Process

    Fast and easy process with app to kept informed on loan payment and eligibility on refinancing.

    Sentiment
    • Positive
    Content
    • Speed and Efficiency
    Apr 12, 2024
  • Applying for loan easy and painless and…

    Applying for loan easy and painless and if you have any questions, their customer service team is fast and they reassure you how important your business with them is.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 11, 2024
  • Easy to apply and quick response

    Easy to apply and quick response. Thank you 💜😊

    Sentiment
    • Positive
    Content
    • Ease of Application Process
    Apr 08, 2024
  • Quick easy and right on time when you…

    Quick easy and right on time when you need extra cash 5 stars

    Sentiment
    • Positive
    Content
    • Speed and Efficiency
    Apr 08, 2024
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for OneBlinc  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Analysts, Marketing Professionals, Product Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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