OneBlinccustomers appreciate the fast and easy process of receiving loans, with particular praise for Sheila's exceptional customer service. However, some loyal customers express disappointment in the lack of transparency surrounding the new refinance process, feeling left in the dark about important information. Despite this, the majority of users highlight the quick approvals, efficient service, and overall satisfaction with OneBlinc's operations.
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Overall this app is easy to use and has come in handy in a pinch. When I was having issues with connection to my bank I had the pleasure of being assisted by Sheila who was very helpful and we were able to fix my problem and get everything back into working order.
Sentiment
Positive
Content
Customer Service Experience
Apr 17, 2024
Disappointed with lack of transparency
I have been a loyal OneBlinc customer for a few years and OneBlinc always exceeded my expectations until recently. The lack of transparency regarding the new refinance process is disappointing. The new process should have applied to new customers only and not existing customers. Secondly customers should have received advance notice of the change with the refinance process. Also, every financial institution communicates how many payments are required and tentative date for refinance. For OneBli...
Sentiment
Negative
Content
Transparency and Communication
Apr 12, 2024
Smooth Process
Fast and easy process with app to kept informed on loan payment and eligibility on refinancing.
Sentiment
Positive
Content
Speed and Efficiency
Apr 12, 2024
Applying for loan easy and painless and…
Applying for loan easy and painless and if you have any questions, their customer service team is fast and they reassure you how important your business with them is.
Sentiment
Positive
Content
Customer Service Experience
Apr 11, 2024
Easy to apply and quick response
Easy to apply and quick response. Thank you 💜😊
Sentiment
Positive
Content
Ease of Application Process
Apr 08, 2024
Quick easy and right on time when you…
Quick easy and right on time when you need extra cash 5 stars
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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