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Hilton Times Square: A Solid Choice for a Good Hotel in Times Square

234 West 42nd Street, New York City, NY 10036

Hilton Times Square is a solid choice for a good hotel in Times Square. Rooms are larger than average and clean, with comfortable beds and clean bathrooms. The staff is friendly and the location is convenient. However, there were some negative experiences with hidden fees, rude reception staff, and outdated rooms. Overall, it offers a great location, good service, and spacious rooms.

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Make the best of your stay

    Enjoyed the stay. Staying in Time Square is very much advised especially if you wanna feel the real spirit of NYC. The hotel staff was very jovial and respectful. The warm service of Ciro and Jose at the restaurant was one of a kind.

    Sentiment
    • Positive
    Content
    • Location and Convenience
    Nov 01, 2023
  • Great hilton times squares

    Thanks ciro for helping us. Very helpfull. Great experince staying hilton times square. Food very good. Room very clean. Nice environment. Very2 helpfull staff. Cashback with 35dollar everyday that i can choose from convenience store

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service Excellence
    Nov 01, 2023
  • Hilton Time Square New York City

    Foods was good. Thanks Ciro Alarcon. Very helpfull and friendly... Recommended to others. The team all very nice. The grocery shop was good. Provide us with fruits everyday . Very nice place to stay.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience
    Nov 01, 2023
  • FANTASTIC HILTON NYC

    Hotel is good and over expectatation. The food for breakfast is good and some is halal. The waitress Mr. Ciro very helpfull and commenddable. I will recommend this hotel to other person and will come again in future. See you Hilton and see you New York City.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience
    Nov 01, 2023
  • Diamond level appears useless at all Hiltons

    Days before arrival I was offered a paid upgrade. Upon checkin, same upgrades available, none given. Hyatt always upgrades before even checking in. Giving up on Hilton as being a Diamond member gives you little to no satisfaction

    Sentiment
    • Negative
    Content
    • Value for Money and Additional Fees
    Oct 01, 2023
  • Exceptional Service

    The staff at this Hilton are phenomenal in particular the breakfast and lobby bar. Very customer focused!! I would highly recommend selecting this hotel for your next visit to New York City. Nothing like being in the heart of Time Square

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service Excellence
    Oct 01, 2023
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
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Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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