Mixed Reviews for Embassy Suites by Hilton Washington DC Convention Center
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Mixed Reviews for Embassy Suites by Hilton Washington DC Convention Center

900 10th St NW, Washington, DC 20001, United States

Embassy Suites by Hilton Washington DC Convention Center receives mixed reviews from guests. Positive aspects include spacious rooms, complimentary breakfast, good location, and friendly staff. However, some guests experienced issues with cleanliness, room amenities, customer service, and maintenance. The hotel offers convenient access to nearby attractions and amenities such as good food options, but improvements are needed in various areas to enhance guest satisfaction.

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Featured Content
  • Bad from desk costumer service, not towels on pool area , not parking included

    Sentiment
    • Negative
    Content
    • Amenities and Facilities
  • Overall great hotel. Front desk has a text function that has a lot of potential but just feels slow compared to calling them directly. Breakfast is good but nothing beyond most hotel breakfasts. Coke machine was broken more often than working.

    Sentiment
    • Positive
    Content
    • Amenities and Facilities
  • As always, Hilton never disappoints. The room was huge and beautiful and this was the perfect location for our convention. The restaurant had delicious food and the staff was very friendly. I highly recommend staying here!

    Sentiment
    • Positive
    Content
    • Room Comfort and Size
  • Nice, roomy, clean.Centrally located.Good happy hour snacks and drinks for the family.Good breakfast options!

    Sentiment
    • Positive
    Content
    • Amenities and Facilities
  • Everything is within walking distance. Valet service is excellent. Brickstone restaurant and breakfast is delicious! Definitely will be coming back.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • The front desk people are not that friendly. The restaurant bar during happy hour servers seem disgruntled. The toilet is one of those low water pressure types and it literally takes 5 flushes to get TP down. Not a lot of water savings there.

    Sentiment
    • None
    Content
    • Room Cleanliness
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Embassy Suites by Hilton Washington DC Convention Center based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Representatives, Marketing Professionals, Tourism Industry Analysts, Hotel Investors to discover insights into what people love, dislike, and need.

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